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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

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4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

Saved my sanity

From the very first conversation they took off the pressure I had been under for nearly 2 years and would have been for a lot longer. Reviewed on: 13th July 2023

Accessible

Step change have helped me so much . They have lifted a burden which was impacting on my mental health. They were , accessible in every way Reviewed on: 13th July 2023

Breast plate of Faith

Step change rescued me from falling into a Pit of misery. Reviewed on: 13th July 2023

Saved me!

I was getting further and further into debt and was maxed out on three credit cards. Until my health deteriorated and covid I was managing just. I lost one of my jobs during covid and due to ill health couldn't work full time. My mortgage was over half my salary, and I live alone. With council tax and heating I had nothing left. I was just paying the minimum payments then putting more stuff on credit cards. Step change helped me with a debt management plan, and though I still have little money for anything other than bare essentials, I can see a light at the end of the tunnel. Reviewed on: 13th July 2023

Life changing

Everything was so easy and straightforward,the relief is unreal to know I'm on top of it all and my debts are still being paid.thank you so much. Reviewed on: 13th July 2023

Incredibly helpful, completely non-judgemental

The whole process was quick, easy and efficient. There was no judgement, just amazing help, support and advice. This has changed my life and that is not an exaggeration! I am now paying what I can afford whilst still being able to live and not simply exist from one day to the next! Reviewed on: 13th July 2023

Very helpful and happy people

Nothing is never to much I am glad I reached out and got help by step change Reviewed on: 13th July 2023

I can sleep again

Step change really helped when I got into difficulty following various challenging times and the rise in cost of living. I had tried many ways to reduce my outgoings and help manage my payments but it seemed I was getting nowhere. As a last straw I got in touch with step change who were great. They gave me a way of managing my debt and pulled me from the water when I felt I was drowning. Although it is not the perfect solution, it is definitely a life line and a chance to stay afloat. What I liked most was being able to do everything online and never having to speak to anyone over the phone (something I really struggle with doing) I would recommend turning to step change if you are struggling and they will help to find you the best answer for your circumstances. Reviewed on: 13th July 2023

Incredible

I've been on a DMP with stepchange for several months and everyone I have spoken to in the company have been amazing. They speak with compassion and respect and truly do so everything they can to find the best solution for you .. Always happy to point you in the right direction . I couldn't recommend them any more highly. They have definitely helped me get my life back on track after drowning in debt. I couldn't have done it without them. Reviewed on: 13th July 2023

So helpfull

Really helped me & the guy i spoke to was so kind & understanding,i was in a very bad way when i contacted them but they gave me back a little bit of hope Reviewed on: 13th July 2023

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