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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16804 reviews)

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4.95

Based on 16,804 reviews, last reviewed 18th May 2026

100450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step change are fantastic and very understanding. Step change are fantastic and very understanding. I would recommend anyone with financial troubles to contact them Reviewed on: 18th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16804)

Review of the StepChange, Debt advice:

The wisest decision we made was to contact Stepchang...

The wisest decision we made was to contact Stepchange when things were getting too much. They helped us get the space to breathe again. Reviewed on: 24th May 2025

Recommended Debt Managment Co

Consolidated all my interest growing debts into a managable one monthly payment, good advice given thorughout the process Reviewed on: 8th July 2023

Friendly support & Advice

Genuine caring staff who empathise with you & steer you down the road to being in financial control. Reviewed on: 8th July 2023

Best

Fast help. Reviewed on: 8th July 2023

Keep up the good work

I recommend step change very helpful and friendly and help me with my debt Reviewed on: 8th July 2023

Caring and Compassionate

An easy to navigate online system along with caring individuals who work for the company, helped me move forward. Everyone's circumstances are different and come with different worries. These days DEBT is probably the no.1 worry for most people. Helping individuals to get the best solution is important and that's where Step Change Debt Charity did! Open, honest, empathetic are a few word I would use to describe them. Thank you for helping! Reviewed on: 8th July 2023

My Debt Management Plan

I contacted Stepchange as I was struggling with unsecured Debts which had built up over time following my wife's Bereavement after which I went of the rails and needed help desperately. From the moment I contacted them everything calmed down and they very quickly suggested a DMP as the best option for me and after I agreed contacted all my creditors very quickly and put into place the DMP which has been running for over a year now. All my interractions with Stepchange have been very positive and I can't praise them enough! Reviewed on: 8th July 2023

Advice for Debt Management

Step Change is a fantastic company so supportive and caring. It is a very personal subject and staff are so helpful and kind. Reviewed on: 8th July 2023

Helpful, non-judgemental advice and support

I struggled to accept that I needed help with my debts. I am almost 70 and felt very embarrassed to be in this position at this time in my life. Step Change were recommended to me by my bank. Right from my very first contact Step Change were helpful and I never felt patronised or judged.. I have had my debt management plan for over a year now and it is encouraging to see my debt decreasing at last. Reviewed on: 8th July 2023

Weights lifted

Following the breakdown of my marriage and subsequently financial disarray, i felt so overwhelmed by a whole multitude of recent events.. The final straw was the change of jobs and significant drop of income. This resulted in me having to take drastic measures. After reaching out to step change and looking at the available options for me. It was like a huge weight had been lifted from my shoulders when i was accepted to enter their DMP. Times are still tough, but at keast i can manage better than i was previously. Thank you step change for all of your assistance in helping me choose the best way out of debt, with the various options on offer to me. Reviewed on: 8th July 2023

Took away my anxiety

I had lost my job through Covid and everything had got out of hand. I was a single woman aged 60 when it happened. I had my salary cut when furloughed, then I was made redundant. I had no chance of finding another job as my age was against me and I was in administration work and most had closed down. I didn’t know how to cope with mortgage payments and the debts I had no matter how big or small. I rang debt change as I wasn’t sleeping and couldn't cope. Before the end of the telephone consultation I knew I had done the right thing. I wasn’t made to feel inadequate because of the situation I was in. They sorted everything. I didn’t have to make phone calls to my creditors, they did it all. I now pay an affordable amount every month and receive statements and I’m kept up to date with everything they do to help me. I would advise anyone having a difficult time with debt to call for assistance. Reviewed on: 8th July 2023

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