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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16779 reviews)

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4.95

Based on 16,779 reviews, last reviewed 16th May 2026

99250% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Debt and overall financial help Excellent customer service, great with helpful and friendly service, very knowledgeable and helpful Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16779)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Absolutely wonderful

Very helpful and reassuring. Talking to Step Change felt like the weight of the world had been lifted from my shoulders. Everyone I spoke to was understanding, not judgemental. I can highly recommend anyone to contact them. Reviewed on: 8th July 2023

Excellent!

Stepchange have saved my life, no judgement is made on your circumstances and their staff are very friendly and helpful. Thank you StepChange Reviewed on: 8th July 2023

No more panicking

I'm so glad I went to step change, they contacted my debtors and sorted out the best affordable plan for me. I just make one monthly payment and they do the rest. No more stress, and my debtors and I know I'm doing my best to clear my debts. They take the worry out of dreading letters coming through the door, and all the money I pay to them go to the debt nothing skimmed of the top. Reviewed on: 8th July 2023

Just do it

Don’t let things get out of hand ,contact the amazing people at step change, they provide a first class service and they will help you with your problems, wonderful people takes a lot of pressure off, and gives you a lifeline just do it Reviewed on: 8th July 2023

Stepchange saved my sanity

Getting help from Stepchange was a life saver. They were there when I was going through the worst time of my life, ready to help sort out a mammoth mess. They were understanding and non judgemental, and at the same time efficient and effective. Having Stepchange on my side empowered me to be able to talk to my creditors, and gave me a peace of mind that I hadn’t felt for a long time. The fact that I can make one single payment to Stepchange, and know that each creator is receiving a satisfactory payment, is a huge relief. They even gave me a projected date for paying off all my debt, which is just a great feeling, knowing there’s an end in sight. I couldn’t have sorted out my finances without them. Just a god send really. Reviewed on: 8th July 2023

Fantastic

Over our time speaking with various StepChange employees over the phone, the help and advice we had received has always been brilliant. Reassuring, informative, friendly. Everything from start to finish sorting out our debt management plan has been straightforward. Their advice web page is easy to use and really helpful. We’ve recommended StepChange to family and friends who are also struggling with debt. At the beginning of this year we were in total panic. With the help of StepChange we are getting back on track and are so great full. Thank you Reviewed on: 8th July 2023

Got my life back

Stepchange have relived all pressure from my debtors and care worked out a budget that pays everything and gives me and my family space to enjoy life again. They take all stress away and deal with the companies I owe for me. Jjst being able to send scary paperwork to them is a massive relief Reviewed on: 8th July 2023

The help I needed

I was provided with the help and support needed in all the right ways. They were forgiving, non judgemental,understanding and practical about my situation. The solution was discussed and the best advice for my situation was fair and equitable for me and my creditors. The service was fantastic Reviewed on: 8th July 2023

A weight lifted

After finding our debt had built up we turned to Step Change for advice. We now have a debt management plan through the charity and it feels like a big weight has been lifted now a plan is in place. Step Change have been very helpful and informative and it’s so easy to pay them one payment each month - they deal with the rest! Thank you Reviewed on: 8th July 2023

What A Relief!

Amazing from start to finish. I was so worried waited aged to call but I wish I had done it much much sooner. They sorted Everything and were so helpful and friendly. I felt ashamed of my debt and they really helped.me to feel better and now I am on my way to repaying my debts and I live without the stress and dread that I did before. Totally changed my.life. Now I have one again!! Reviewed on: 8th July 2023

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