Write a review

Go to business site

StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14714 reviews)

View other StepChange products

4.95

Based on 14,714 reviews, last reviewed 22nd Dec 2025

83% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Peace of mind I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until ... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

StepChange Debt Management reviews (14714)

Review of the StepChange, Debt Management:

A step in the right direction, a change for good!

Following a very difficult divorce, I found myself swapped by mounting debts, which I was struggling to pay alone, despite my best efforts. This went on for some time, until I found out about Step-Change. I logged onto their website, but was struggling due to serious eyesight issues. I telephoned them, expecting to be chastised for my situation. This did not happen! The wonderful lady to whom I spoke could not have been more helpful and reassuring. One of the many things which I greatly appreciated was that not only was this lady extremely knowledgeable, but she fully listened to my concerns, and then patiently explained everything, spending quite some time going through my different options. Because of my eyesight issues, the lady offered to complete the paperwork/computer forms on my behalf, which I gratefully accepted. When the lady had all the information she needed, she ensured that the budget and plan suggested was achievable for me. I have suffered from serious depression for decades, and my financial situation was slowly pulling me in a negative direction. But at the end of the session, after speaking with that lady, I felt something I had not felt for a very long time. Hope. That is an incredibly very precious thing to give to someone. I have had cause to contact Step-Change a few times with queries, and they are always wonderfully helpful, and happy to assist. I honestly believe that I would not be here now, if not for all the kindness, advice, and support they have given me. And I know I am just one of many, many people who feel the same. Do they have my vote? Absolutely! 100% - Sue Reviewed on: 16th July 2020

Peace of mind

I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until my friend told me about step change Reviewed on: 22nd December 2025

The staff are very friendly and take your hand guidi...

The staff are very friendly and take your hand guiding you through the legal jargon. Reviewed on: 7th November 2025

From start to finish and throughout the whole proces...

From start to finish and throughout the whole process I felt supported and understood without judgement, Reviewed on: 4th November 2025

Lifeline

I was at my wits end when I heard about Stepchange. They were so kind and supportive. A felt a whole weight lift as my budget was now manageable. It’s taken a few years but now I’m debt free Reviewed on: 21st October 2025

Customer Service

Always very helpful never had a bad experience Reviewed on: 17th October 2025

Really helpful and they don't make you feel your a b...

Really helpful and they don't make you feel your a bad person Reviewed on: 16th October 2025

I completed my DMP this morning with Megan.

I completed my DMP this morning with Megan. Megan and Angela are very professional, kind and helpful. We went through it and it's all been sorted out. I am waiting for Megan's email showing my DMP. I am due to pay my 1st installment sometime in October and my direct debit to StepChange for my creditors starts on 01/11/2025. Thank you to everyone at StepChange for helping me sort out my debts especially Megan and Angela who I highly recommend, Kind regards and take care everyone, Mark Haynes Reviewed on: 26th September 2025

Supportive staff

They were supportive and they took their time and explained everything to me. They gave me the opportunity to decide whether this was the best decision for me regarding my debt. I get a statement every month via email and I have access to my account. They’re very helpful, and helpful. Very informative and professional Reviewed on: 7th September 2025

A huge impact on helping our family in difficult times

The process is simple, they help you look at the options and potential outcomes. Their advisors are caring, helpful and professional. Overall they made a huge impact on my families life. I cannot thank or recommend them enough. Reviewed on: 7th September 2025

Continue to deal with accounts in a sensitive and pr...

Continue to deal with accounts in a sensitive and professional manner. Reviewed on: 6th September 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from High Court Enforcement Group 1.67 from 3 reviews
Debt Collection
from Advanced Collection Systems 1.00 from 5 reviews
Debt Advice
from Money Wellness 4.93 from 4800 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub