Write a review

Go to business site

Suffolk Building Society, formerly Ipswich Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.64 (122 reviews)

View other Suffolk Building Society, formerly Ipswich Building Society products

4.61

Based on 122 reviews, last reviewed 8th Jan 2026

20% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Ethan Whight Application Process Our application was a complex one but Suffolks approach and communication was excellent throughout. They were always on hand and helpful to manage the... Read more Reviewed on: 8th January 2026

Latest lowest rating:

1

If they had a zero stars If they had a zero stars, I would happily award it to Suffolk Building Society I’ve been a customer of Suffolk for a number of years and was recently... Read more Reviewed on: 10th September 2025

Visit provider site Read all reviews See your review

About this product

Buying a home is an exciting time in anyone’s life, but finding the right mortgage product can be daunting. We collect Suffolk Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Suffolk Building Society is an independent mutual building society, offering a range of mortgage products. Always be confident with the terms, conditions and interest rates of a product. Consult the lender or an independent advisor if you need help understanding your options.

If you’re considering a mortgage with Suffolk Building Society, check out the reviews on Smart Money People. Read genuine experiences to gain valuable insight into the lender. Find out which mortgage products customers have taken out and how satisfied they have been throughout the term. Learn more about Suffolk Building Society’s customer service and the benefits you can receive as a member. All of this and more can be found in our Suffolk Building Society mortgage reviews.

Did Suffolk Building Society help you purchase your dream home? Share your experience with others by writing an honest Suffolk Building Society mortgage review. Tell us about the application process: did the Society support you throughout it? Did you find the application easy to understand? Has the Society kept you up to date with any important mortgage news or changes? Would you recommend Suffolk Building Society to family and friends? Write a review today. Together, we can help people like you make better financial decisions.

Suffolk Building Society, formerly Ipswich Building Society Mortgages reviews (122)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Mortgages:

Avoid at all costs!!

reviews IBS As it says on the title, avoid IBS! Having had a mortgage with the society for close to 5 years, they have outrageously high early repayment charges( much higher than any other lender). Poor customer service, no customer loyalty. Archaic in lending- no opportunity to speak with someone at any senior level, if you request a call back with senior management they will forward messages on. Highly judgemental organisation that needs to move to the 21st century. So pleased to have left them and have always advised family and friends to AVOID! Reviewed on: 16th August 2021

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for your review of our mortgages. We are sorry to read you have been unhappy with our service and in particular our Early Repayment Charge. All of the fees and charges relating to our mortgages are displayed upfront and listed in the individual ESIS document, so we are sorry that you feel unhappy with those charged on redemption of your mortgage. In relation to your comment about being unable to speak with a member of our senior management team we apologise for not being able to meet this request – we will take this feedback on board and are committed to improving service standards for our members. Once again thank you for your feedback and we apologise we did not meet your expectations. Response date: 24th August 2021

I have always recommended Ipswich Building Society to anyone who are trying to get a mortgage

Always helpful in all of there building society's and when you contact by phone or email Reviewed on: 8th February 2023

Excellent service, really accommodating with disabled customers.

I’ve been with Suffolk building society for five years on a joint mortgage, recently had to change products due to now buying a house on my own and they’ve been super accommodating and really helpful. They’ve understood that I’ve been rushed by the newbuild developers and they’ve tried their best to accommodate, they have also been amazing in terms of accessibility and trying to help out as much as they could with a visually impaired customer. I can’t fault them at all, and I have been really impressed with them. They were my first choice when looking into a new mortgage for the new property Reviewed on: 7th February 2023

Suffolk Building Society Progressive and Responsive to Customers

Suffolk Building Society is a very helpful and reasonable organisation which is constantly trying to improve the customer and member experience .I would recommend it to anyone as being progressive and responsive to the needs of the community it serves . Reviewed on: 7th February 2023

The listening society

I have always found the staff to be patient and understanding. They actually listen to you and give an honest response and take time to ensure you understand and are satisfied. Reviewed on: 7th February 2023

Excellent Service

My new fixed 2 year mortgage was ending soon when out of the blue the Suffolk Building Society sent me a letter asking if I wanted to renew a fixed 2 year deal at the same interest rate. Brilliant. All I had to do was sign a form. No lengthy application. No credit or any other checks. A reward I suppose for No change in my circumstances and 2 years of making my payme to on the dot. Hope future deals can be as easy & quick. Reviewed on: 7th February 2023

Late in life mortgage

Due to circumstances, my partner and I, both in our early 70’s, needed a mortgage. No other Mortgage Provider would look at us despite our guaranteed retirement income. Suffolk accepted us with a 30% deposit. Reviewed on: 7th February 2023

Excellent customer service

I have always found it very easy to contact Suffolk Building society by phone, or by email or on line, and the staff are always friendly, knowledgeable, helpful and efficient. For me, this is the most important feature of a good building society. Reviewed on: 7th February 2023

Outstanding service from Suffolk

Suffolk offered us a 15 year mortgage and we are both in retirement. We have good teachers pensions thank goodness. Communication.. written by post, emails, news leaflet, telephone is refreshingly clear. Suffolk is easy to speak to.. not hanging on the phone for ages or having to struggle with a chat bot. Their response time is a customer’s dream. Changing product at the end of its term can be daunting, especially for older customers. The system developed by Suffolk on both occasions was simple and easy to understand and with just one advice call the paperwork was completed before the deadline. It was easy to obtain a verbal redemption figure too. So… Communication outstanding: No waiting time on phone Postal and online written information is in plain English so easy to understand. Front line staff are helpful and friendly Products are realistic and have customer needs central to the Suffolk brand Reviewed on: 7th February 2023

Professional, friendly and efficient systems

Suffolk Building Society helped us get an interest only mortgage on our house in order to help our children onto the property ladder. Everything was friendly, professional and helpful and we are now able to downsize at leisure to clear the mortgage Reviewed on: 7th February 2023

Suffolk Building Society Cares About The Customer!

Suffolk Building Society offered me a mortgage when Halifax didn't and when it came time to remortgage they offered me the best rate! I am very happy with their product and consistently excellent customer service and would recommend them wholeheartedly. Reviewed on: 7th February 2023

Alternative products

Mortgages
from Nationwide 4.36 from 185 reviews
Tracker Rate Mortgage
from Newcastle Building Society 4.00 from 1 reviews
Mortgages
from Dudley Building Society 4.43 from 139 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub