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Suffolk Building Society, formerly Ipswich Building Society: Savings reviews

Name: Savings
Rating: 4.93 (1642 reviews)

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4.94

Based on 1,642 reviews, last reviewed 12th Jan 2026

23% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Great professional staff & atmosphere Always find the staff very helpful and professional. There is also a good atmosphere in the office. Reviewed on: 12th January 2026

Latest lowest rating:

1

Waste of time no interest at all!!!!! We went to open 2 accounts, I explained that my children already had bonds with another bank, he zoned in on that and said they don't do them for unde... Read more Reviewed on: 3rd April 2024

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About this product

Suffolk Building Society savings reviews can help you to find out more about life at Suffolk Building Society. How easy is it to contact Suffolk Building Society? And how friendly are they? Our Suffolk Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Suffolk Building Society, formerly Ipswich Building Society Savings reviews (1642)

Review of the Suffolk Building Society, formerly Ipswich Building Society, Savings:

Fantastic staff

The staff in the Woodbridge branch are all absolutely lovely. As a deaf person, I always feel nervous going into town by myself, because I am anxious that I will not hear people. Myself and my hearing dog, Pippin, had some errands to run, and had to deposit some money into my savings account, and every time we go in, the staff are so lovely and welcoming. They all greet me, ask what I am visiting for, and obviously come and say hello to Pippin (who loves the attention!). Pippin is a trained hearing dog, and was matched with me in April last year, but I constantly have to train him. We love to come into the building society in Woodbridge and practice our ‘sit’ and ‘wait’. The staff are always patient and happy for us to do this. Although, he has got into the habit of jumping up to look over the desk! (Sorry!) We will work on that when we next come in. Thank you for making me feel comfortable, especially during the pandemic mask period (impossible to lipread!). Thankfully the staff are more than happy to lower their masks, if they are wearing one. Reviewed on: 19th January 2022

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you so much for lovely review - we are so happy to hear about your positive experiences with our fantastic Woodbridge staff. Response date: 21st January 2022

Excellent, friendly, efficient

Very helpful and quick to open a new ISA and transfer an existing ISA in the branch, quicker than sending forms off. Reviewed on: 31st December 2025

Quick, efficient, friendly

Was quick and easy to open a junior ISA for my children, staff were friendly, helpful and informative. Reviewed on: 31st December 2025

Polite knowledgable staff in halesworth

Polite knowledgable staff in halesworth Reviewed on: 31st December 2025

Very friendly and well informed staff at the Haleswo...

Very friendly and well informed staff at the Halesworth branch. Reviewed on: 30th December 2025

The staff are fantastic and so professional and effi...

The staff are fantastic and so professional and efficient. Reviewed on: 30th December 2025

Local, Helpful, Accessible.

Excellent service from the young staff member. Thanks. Reviewed on: 23rd December 2025

ISAs....personal choices and suitability

I needed advice on ISAs and how to set one up Reviewed on: 23rd December 2025

Reply from Suffolk Building Society, formerly Ipswich Building Society Thank you for your lovely review! Response date: 13th January 2026

Friendly and efficient

Easy to book a face to face appointment and dealt with efficiently and politely in branch Reviewed on: 23rd December 2025

Woodbridge branch

Very help and friendly. Nothing to much trouble Reviewed on: 23rd December 2025

Came into branch to open a regular saver and was ser...

Came into branch to open a regular saver and was served by Ruby in Woodbridge. She was in training but helped us tremendously. Very happy with the service. Best of luck to her Reviewed on: 20th December 2025

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