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Swinton Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.77 (114 reviews)

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2.54

Based on 114 reviews, last reviewed 7th Sep 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

32%

11%

46%

Latest highest rating:

5

Car insurance bought with no fuss. Car insurance bought with no fuss. Reviewed on: 7th September 2025

Latest lowest rating:

1

Even 1 is too high a score! Even 1 is too high a score! I went to Swindon through confused.com, filled all the details out on Confused.com but by the time I went through to Swint... Read more Reviewed on: 21st May 2025

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About this product

You can get a Swinton car insurance quote over the phone or online.

Swinton offer three different levels of comprehensive car insurance: Essentials, Classic and Premier. Once you have a Swinton car insurance policy, you can view your documents, manage your policy and update your details online via the app.

Swinton car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Swinton before, you can also leave a review and share your experience.

Swinton Insurance Car insurance reviews (114)

Review of the Swinton Insurance, Car insurance:

If I could give them ZERO I would

I have used Swinton on and off for the past 25 years so was happy to take car insurance with them in November 2023. In July 2024 we moved house and as you do started notifying change of address. So I dutifully did with Swinton. That's when the nightmare began. Spoke to Toby and explained I needed to change the address only on my motor policy. So he asked all the relevant questions and said he needed to submit it to the underwriters to see if there would be a increase in the premium. He came back and mumbled something about a rejection code as the area was unacceptable. I asked him what he meant by that and he couldn't answer. Now the area I moved to has high end value houses in a semi rural location, certainly not a crime hotspot! He put me on to Lindi who just kept stating the area was unacceptable but I can cancel this policy and they would put me with a new company. Why, I asked? Please tell me why this area is unacceptable? She just kept saying the insurance company stated it was not an acceptable area. I asked her to verify who the insurance company was. AGEAS came the reply. I was stunned. We have a second car, insured by my wife, and she successfully changed the address the day before with no additional premium. It is insured through AGEAS!! Her reply was genuinely incoherent by which time my wife had entered the room curious why I was on the phone so long and started listening to the what was happening. I asked to speak to a supervisor for an explanation. I got Karen. I explained what had happened and wanted an explanation why two people living at the same address received such polar opposite responses. Again she appeared not to understand and stuck to the script of it being an unacceptable area. I recall saying regardless that my wife lives in the same house and that AGEAS accepted she is in an acceptable area (no additional premium) but Swinton say it's not. All she did was keep offering me a new policy with a different company or a cancellation of the policy. I asked for quotes for a new policy with a different insurance company, however her eventual reply was that none would insure me. As my wife was simultaneously obtaining quotations from a comparison website this was obviously another blatant lie. I believe this is the procedure when a customer won't change to another company to build Swinton's revenue stream. They get booted. Needless to say the policy with Swinton is now cancelled. I urge everyone to avoid this company at all costs. I dread to think what may have happened if I had ever had to make a claim through Swinton. Reviewed on: 5th July 2024

Good phone quote

I got a great phone quote from the Swinton so decided to choose them for my car insurance. Friendly and informative on the phone. Reviewed on: 13th June 2015

Overpriced and bad customer service - online is cheaper.

I worked for Swinton Insurance and i took my first car insurance out with them before I worked there and i ended up paying 160 a month for my 0.8 ltr car when i was 18. Overpriced and the sales teams at the call centres are very aggressive in their sales techniques. Although Swinton may be best for home insurance or other insurances such as personal accident or breakdown insurance. Car insurance is best left to the online comparison professionals. Reviewed on: 26th March 2015

Cheap, fast and efficient on-line purchase of car insurance!

Cheap, fast and efficient on-line purchase of car insurance! No hassle and easy to deal with. Documents all available on-line so no clutter at home either. Highly recommend and have already told my friends and family! Reviewed on: 26th March 2015

great company

great company easy to deal with fast and courtious service Reviewed on: 26th March 2015

fair service, fair price.

Have just renewed for my 2nd year, one of the best prices i could find with the added benefit of some of the best customer service i have ever experienced from any business sector. Reviewed on: 26th March 2015

quite good

i was with swinton for a year they were ok but wouldnt go back Reviewed on: 26th March 2015

Been loyal to them for a long time very helpful

Whenever I have had dealings with Swintin Iit has always been a very easy experience. They helped me no end when a lorry shed it's load all over my bonnet. They have always strived t find me the best deal in car insurance. Especially as I am disabled and driven a very modified car. Highly recommended Swinton. Reviewed on: 26th March 2015

Friendly service affordable insurance

Excellent service and price matched my annual renewal quate with the cheapest comparable I could find online, saving me over £60 Reviewed on: 25th March 2015

Fantastic customer service, easy and flexible insurance with expert advice one phonecall away

Insured with Swinton Peterborough, Always do their best at renewal to match or lower quotes to retain my business, every time I call Im always greeted with a professional and friendly staff member, always knowledgeable. The have never tried to hard sell a product to me, instead they have come to get to know my needs over time and have done such a fantastic job of making insurance effortless and understandable that it would take something seriously drastic for me to ever consider leaving them. Reviewed on: 25th March 2015

AWFUL CUSTOMER SERVICE

Asked about cancelling my policy but told I would have to pay £114 to cancel it because I am selling the car. I only took out the policy on 9th Feb so only had it for 2 months at £16 per month so how come an extortionant amount to cancel. The overall cost for the year was only £193 so for 2 months insurance this will cost me £146. Talked about a complete rip off Reviewed on: 25th March 2015

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