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Swinton Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.8 (110 reviews)

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2.45

Based on 110 reviews, last reviewed 24th Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

32%

12%

45%

Latest highest rating:

5

Great experience with Swindon when sorting out my ca... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. Th... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

If I could give them ZERO I would I have used Swinton on and off for the past 25 years so was happy to take car insurance with them in November 2023. In July 2024 we moved house and as... Read more Reviewed on: 5th July 2024

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About this product

We collect Swinton car insurance reviews to give you insight into what you can expect as a Swinton Insurance policyholder.

Swinton was founded in 1957 and by 1987 had 220 branches nationwide. Swinton now offers a variety of motor insurance policies, with all comprehensive policies including a promise of market value payouts.

We all prioritise different things from a car insurance policy, so check customer reviews first to see if a company can meet your requirements. Perhaps your main concern is a wide range of additional extras that can be added to your policy? Or you may simply be looking for the highest level of protection within your budget. Read the Swinton car insurance reviews on Smart Money People to see how genuine customers rate their policies with Swinton.

Have you had a car insurance policy with Swinton? Were you satisfied with the cost of your premium? Was the sign-up process simple? Did you have any experience with the customer service team? Did you have to make a claim, and if so, how well was it handled? Whether good or bad, share your experience with others by writing a Swinton car insurance review today. Together, we can help people like you make better decisions.

Swinton Insurance Car Insurance reviews (110)

Review of the Swinton Insurance, Car Insurance:

If I could give them ZERO I would

I have used Swinton on and off for the past 25 years so was happy to take car insurance with them in November 2023. In July 2024 we moved house and as you do started notifying change of address. So I dutifully did with Swinton. That's when the nightmare began. Spoke to Toby and explained I needed to change the address only on my motor policy. So he asked all the relevant questions and said he needed to submit it to the underwriters to see if there would be a increase in the premium. He came back and mumbled something about a rejection code as the area was unacceptable. I asked him what he meant by that and he couldn't answer. Now the area I moved to has high end value houses in a semi rural location, certainly not a crime hotspot! He put me on to Lindi who just kept stating the area was unacceptable but I can cancel this policy and they would put me with a new company. Why, I asked? Please tell me why this area is unacceptable? She just kept saying the insurance company stated it was not an acceptable area. I asked her to verify who the insurance company was. AGEAS came the reply. I was stunned. We have a second car, insured by my wife, and she successfully changed the address the day before with no additional premium. It is insured through AGEAS!! Her reply was genuinely incoherent by which time my wife had entered the room curious why I was on the phone so long and started listening to the what was happening. I asked to speak to a supervisor for an explanation. I got Karen. I explained what had happened and wanted an explanation why two people living at the same address received such polar opposite responses. Again she appeared not to understand and stuck to the script of it being an unacceptable area. I recall saying regardless that my wife lives in the same house and that AGEAS accepted she is in an acceptable area (no additional premium) but Swinton say it's not. All she did was keep offering me a new policy with a different company or a cancellation of the policy. I asked for quotes for a new policy with a different insurance company, however her eventual reply was that none would insure me. As my wife was simultaneously obtaining quotations from a comparison website this was obviously another blatant lie. I believe this is the procedure when a customer won't change to another company to build Swinton's revenue stream. They get booted. Needless to say the policy with Swinton is now cancelled. I urge everyone to avoid this company at all costs. I dread to think what may have happened if I had ever had to make a claim through Swinton. Reviewed on: 5th July 2024

fair service, fair price.

Have just renewed for my 2nd year, one of the best prices i could find with the added benefit of some of the best customer service i have ever experienced from any business sector. Reviewed on: 26th March 2015

quite good

i was with swinton for a year they were ok but wouldnt go back Reviewed on: 26th March 2015

Been loyal to them for a long time very helpful

Whenever I have had dealings with Swintin Iit has always been a very easy experience. They helped me no end when a lorry shed it's load all over my bonnet. They have always strived t find me the best deal in car insurance. Especially as I am disabled and driven a very modified car. Highly recommended Swinton. Reviewed on: 26th March 2015

Friendly service affordable insurance

Excellent service and price matched my annual renewal quate with the cheapest comparable I could find online, saving me over £60 Reviewed on: 25th March 2015

Fantastic customer service, easy and flexible insurance with expert advice one phonecall away

Insured with Swinton Peterborough, Always do their best at renewal to match or lower quotes to retain my business, every time I call Im always greeted with a professional and friendly staff member, always knowledgeable. The have never tried to hard sell a product to me, instead they have come to get to know my needs over time and have done such a fantastic job of making insurance effortless and understandable that it would take something seriously drastic for me to ever consider leaving them. Reviewed on: 25th March 2015

AWFUL CUSTOMER SERVICE

Asked about cancelling my policy but told I would have to pay £114 to cancel it because I am selling the car. I only took out the policy on 9th Feb so only had it for 2 months at £16 per month so how come an extortionant amount to cancel. The overall cost for the year was only £193 so for 2 months insurance this will cost me £146. Talked about a complete rip off Reviewed on: 25th March 2015

No claims bonus

When I switched to Swinton Car insurance thay askedme for proof of my no claims bonus. This is fair enough, so i sent them proof. A couple of weeks later thay phone sayingI must send proof of no claims, thinking it might have someow gone astray I sent the proof again. The same thing happened again, three more times, I am still not sure why I have to prove m no calmes every two weeks for the past three months. Reviewed on: 25th March 2015

good reasonable priced policies, would recommend

a reasonable priced policy l bought and had a good discount would recomend Reviewed on: 24th March 2015

pleasant and easy to complete

Very easy to buy insurance, i got a very competative quote which i took up direct with them, no problems to report after a couple months with them. Reviewed on: 24th March 2015

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