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Swinton Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.75 (113 reviews)

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2.41

Based on 113 reviews, last reviewed 21st May 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

31%

12%

46%

Latest highest rating:

5

Great experience with Swindon when sorting out my ca... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. Th... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Even 1 is too high a score! Even 1 is too high a score! I went to Swindon through confused.com, filled all the details out on Confused.com but by the time I went through to Swint... Read more Reviewed on: 21st May 2025

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About this product

You can get a Swinton car insurance quote over the phone or online.

Swinton offer three different levels of comprehensive car insurance: Essentials, Classic and Premier. Once you have a Swinton car insurance policy, you can view your documents, manage your policy and update your details online via the app.

Swinton car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Swinton before, you can also leave a review and share your experience.

Swinton Insurance Car insurance reviews (113)

Review of the Swinton Insurance, Car insurance:

Even 1 is too high a score!

Even 1 is too high a score! I went to Swindon through confused.com, filled all the details out on Confused.com but by the time I went through to Swinton the information was different but I wrongly assumed it was the same. When I spoke to them the next day and told them I would not be taking out the insurance with them, they kept £40 of the deposit I had paid advising it’s in their T&Cs! Advise: Go through an insurance company direct like Admiral not a broker like Swinton Avoid at all cost as the way they run their business is underhand! Reviewed on: 21st May 2025

Total rip-off

Went with this company for my car insurance as their quote was the lowest on Compare the Market. Unfortunately after signing up and paying, and with the insurance already in place, they emailed to say there was "something they needed to check" so we had to call them. They then proceeded to tell us that there was an "at fault" claim for one of the named drivers back in 2019, which was a total lie as the driver never made such claim and their current policy clearly shows 5 years no claim, as we had honestly declared in the application. They tried to say this non-existent claim would raise the premium by £65! Naturally I said they can keep their policy and that I wanted to cancel while still within the cooling off period, so I can go with the next cheapest provider on the Compare the Market list which was only £15 more expensive, but hopefully more honest. I was charged a £25 cancellation fee which was ridiculous, but I paid it on principle. Clearly their tactic is to lure you in with the cheapest quote and then make something up to increase the premium once they've got you. I'm surprised by all the positive reviews on other sites, but most are probably fake, or maybe they just choose to rip off the occasional customer. Well they won't have my well earned money, but they can have this 1 star review instead. And there's more coming. So for the £25 they got from me, they'll get a lot of bad publicity. Terrible business sense. They are a total rip-off company and I'll complain to Compare the Market about them. Stay clear! Reviewed on: 16th October 2023

Steep increase at renewal

I cannot understand why I am being asked to pay a 40% increase without any claims and no change in my policy. Daylight robbery!! Reviewed on: 1st September 2023

Diabolical, avoid at all costs. Rip off

Cancelled insurance due to selling car. 1 hour on phone on top of the nearly 2 hours the day before. Extortionate fees for leaving, I spoke to numerous advisors and the amount I would have to pay to cancel kept changing depending on who I spoke to. Sadly the advisors did not have a clue and thought it strange that I would like to know how they worked out what I was due back. I think I may have developed a stomach ulcer through sheer frustration. Please avoid and don't be fooled into thinking you have the best price because you sure won't get the best customer service. Sadly I can't leave no stars (which would be generous) Reviewed on: 24th August 2023

Poor and confusing communication

Processing a claim has been stressful, confusing and no communication or updates from Swinton. Having to 'chase things up' all throughout the claim. Reviewed on: 23rd August 2023

Piece of Mind

Complete coverage at a reasonable price. Reviewed on: 23rd August 2023

rip off

i went through close brothers who swinton are part of ,i was quoted one premium and monthly payment when i "signed" the agreement which looks dodgy as hell when i looked at it and the monthly price had doubled!!!!! I spent the best part of nearly an hour trying to cancel it and all i got from the overseas call centre was we need to go through data protection(which they dont)one even said my name but said i cant tell you anything about it unless we go through "data protection???"AVOID SWINTON WITH A VERY WIDE BERTH you have been warned,im now trying to get the 2 payments they took off me back and cancel. Reviewed on: 11th August 2023

Car accident

My wife had an accident on the 26 th July,after numerous phone calls to numerous companies,Swinton doesn’t sort it for you?? 15 days with no courtesy car,15 days and no further forward,this company is making us ill,avoid at all costs, looking more and more like a scam! Reviewed on: 11th August 2023

Inept agents.

Got an online quote for £604.47 Unable to except my new car registration and advised to call. On the phone for 55 mins reiterated all the same information that I filled out online with the slowest agent only to be told the quote was upped to £1005.00. Unbelievable waste time and false quote given online. Within 5 mins with another company had insurance sorted. Don't waste time and energy on Swinton. Reviewed on: 1st August 2023

Avoid these rip off merchants

500% increase in premium after a non fault accident Despite having an open admission of liability these jokers say this still means the accident was my fault Reviewed on: 28th July 2023

Charged for early withdrawal for car insurance.

Connected Swinton for car insurance and were assured their quote was the lowest possible. A friend asked us what we were paying then promptly organised a quote appropimately half that price online (and a list of at least ten others all substantially lower). Withdrew from Swinton's during the cooling off period and were charged £25 admin fee - not mentioned when we signed up. Something of a win, win for them. Reviewed on: 25th July 2023

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