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Swinton Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.77 (112 reviews)

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2.44

Based on 112 reviews, last reviewed 17th Mar 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

31%

12%

46%

Latest highest rating:

5

Great experience with Swindon when sorting out my ca... Great experience with Swindon when sorting out my car insurance. They requested additional information and I was kept updated on the whole process. Th... Read more Reviewed on: 24th August 2024

Latest lowest rating:

1

Con Artists - avoid at all costs! I cancelled my policy within a couple of hours after being told I was going to be charged an extra £200 for cover and was charged a £45 'service fee' ... Read more Reviewed on: 17th March 2025

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About this product

You can get a Swinton car insurance quote over the phone or online.

Swinton offer three different levels of comprehensive car insurance: Essentials, Classic and Premier. Once you have a Swinton car insurance policy, you can view your documents, manage your policy and update your details online via the app.

Swinton car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Swinton before, you can also leave a review and share your experience.

Swinton Insurance Car insurance reviews (112)

Review of the Swinton Insurance, Car insurance:

Total rip-off

Went with this company for my car insurance as their quote was the lowest on Compare the Market. Unfortunately after signing up and paying, and with the insurance already in place, they emailed to say there was "something they needed to check" so we had to call them. They then proceeded to tell us that there was an "at fault" claim for one of the named drivers back in 2019, which was a total lie as the driver never made such claim and their current policy clearly shows 5 years no claim, as we had honestly declared in the application. They tried to say this non-existent claim would raise the premium by £65! Naturally I said they can keep their policy and that I wanted to cancel while still within the cooling off period, so I can go with the next cheapest provider on the Compare the Market list which was only £15 more expensive, but hopefully more honest. I was charged a £25 cancellation fee which was ridiculous, but I paid it on principle. Clearly their tactic is to lure you in with the cheapest quote and then make something up to increase the premium once they've got you. I'm surprised by all the positive reviews on other sites, but most are probably fake, or maybe they just choose to rip off the occasional customer. Well they won't have my well earned money, but they can have this 1 star review instead. And there's more coming. So for the £25 they got from me, they'll get a lot of bad publicity. Terrible business sense. They are a total rip-off company and I'll complain to Compare the Market about them. Stay clear! Reviewed on: 16th October 2023

Cant leave negative feedback on their questionairre

received a high renewal quote, but Swinton were unable to process a reduction. Was advised to call again before 7.30pm, called at 7.15pm and received an automated message that the offices were closed. Webchat was also going round in circles. This therefore led the policy to expire without being resolved and a new quote was far higher even than even the renewal quote. Webchat is hopeless Reviewed on: 19th March 2023

Call for two months trying to sort problem

Called help line no one knew what they were doing the amount of time she took to talk to her manger was half hour I could of got a bus done my shopping in time she took about a refund that they gave me about the way I was treated the month before that I never got joke don’t come to this company no one knows what they are doing Reviewed on: 10th March 2023

Cancelled my insurance

Went to them as my Churchill insurance went up too much as we have two cars with them.Thy cancelled my insurance because they went digging and found in 2018 we didn't disclose my car keys went missing and I reported it.These Muppets said I didn't disclose this information even though we hadn't a clue this is a non claim,if it was a big deal why didn't Churchill red flag it after 3 years Reviewed on: 6th March 2023

Disappointing service

I was really astonished to find that their system & service is so poor After several call made by me regarding an issue & promised to phone back, but never did I opted in cancelling my insurance with them Reviewed on: 18th February 2023

Appalling service

Following an accident my motorbike was sent by yourselves for repair/assessment and was subsequently written of by 4th dimension, my policy details are attached along with the the BER notification from your repairers. I have be waiting over 4 weeks for a refund payment but have not received it and have had no update regarding my case. I have contacted Swinton claims and Ageas (who I believe are the underwriters and are supposedly dealing with my claim) no one is responding to my calls or emails and no one is taking any responsibility for dealing with my requests for an update. Being without my only method of transport is having a detrimental effect on my life and is impairing my ability to work. The lack of communication from yourselves is absolutely disgraceful 'customer service'. I took out my insurance policy with yourselves believing you to be a reputable company but your actions with my claim has led me to feel you are money grabbing, dishonest and unreliable. I will be making sure none of my family and friends ever insure anything through yourselves. I require an answer regarding date, amount and method of the write off payment by 2pm on Wednesday 18th January or I will be seeking legal advice. Reviewed on: 17th January 2023

SCAM money out of you, no idea what they are doing!

Got new insurance with them, they sent a letter saying it was cancelled, when I called its because a previous case was open even though its settled, (took multiple calls for them to realise this is why) anyway finally paid extra to cover it, including an extra fee for paperowrk which is fine, only to have an email this morning to say our insurance has been cancelled, we were refunded MINUS another free and MINUS the money Ipaid previously on top of the origional. So I am now £70 down and have to fork out for another insurance company! Complete waste of money and time, the customer service lady has NO idea what she is doing, very unprofessional, useless and scammers! Reviewed on: 23rd August 2022

Very poor customer service

Called Swinton 3 times to discuss the price of my car insurance. The person I spoke to hung up before answering all of my questions. Treated with contempt. Will not use them again. Reviewed on: 30th June 2022

Horrible service

Never sign up again! My car was hit in a carpark, and I reported claim on the day. Now it's been almost a week, it is still unsettled yet. My car has not being picked up to repair, neither a replacement car provided. I have been spent hours every day to chase up, and everytime I was told different stories. First I was told my have no liability, will get my car repaired and replacement car in next day, which didn't happen of course. Then I was told there is no third party for them to claim to, so they are putting my claim as "Approved Repair", which mean I need to pay the excess myself. I accepted it. but it didn't happen either. Now I was told that I need to claim under my own policy, which means I am losing my NCD. The worst thing is every time I call, I am redirect among different companies. and I need to chase up each companies myself, to name a list the companies I have to call on a daily basis. Swinton (My insurance company) Kinderton ( My insurance handler) MarketStudy (My insurance underwriter) Vizion or something sounds like that ( orginizer for car repiaring) Auxillies ( Car rental) MarketStudy was the worst among them, put into the queue for literaly hours. I have even more company names i have dealt with. This is ridiculous and stressfull for a whole week. A strong advice... LEAVE ! Reviewed on: 28th June 2022

Lied to me

Told me I would receive a interim payment and then second instalment at further date for full value of vehicle being written off lied and shut case left me with no van total liars do not trust Reviewed on: 22nd June 2022

cashback offer car insurence

Putting offers on cashback sites to get you to buy insurance then when it's due refusing in the hope you forgot and give you nothing, took out car insurance paid in full with the offer through top cashback of 42 pounds, refused it months later con and false advertising and taking people's money by deceit, in the process of sending screenshot off top cashback of there refusal to Ombudsman and trading standards as they have probably done this to hundreds of customers, and top cashback takes you to the offer you can't make a mistake before they say that as an excuse, probably owe thousands to a lot of people. And please ignore their trained customer service response of never heard of you, there are rules, please contact us (which I have) we are sorry customers first, and whatever else. I have now again contacted them failed for weeks to deal with it sent a letter to me saying we are investigating will be in touch after weeks of waiting. Had another letter 2 months later saying there investigating but as time is up I can contact financial Ombudsman which I will now do, as they are still investigating, how can they need to investigate there own offer from themselves for 3 month its there own offer they can see it, and second how do they need time to see there offer on top cash back they out it there just contact top cash and look at there own system, third its wrote in black and white on top cash back account that they refused to pay it, there's nothing to investigate its all there to see, and even though the evidence is there they have it they still refuse to pay up and even put me through having to contact Ombudsman by there asking in the hope i dont, an investigation into a offer that's own and that in wrote in black and white showing there refusal on a respected company site top cash where swinton put the offer just contact them investigation over, if they can't deal with this thats there own doing how the gods name do you go on with something serious, so I'll say once again to anyone using offers or cashback sites thinking of taking offers with these as it comes up cheaper in the long run DO NOT AS IT WONT, look for other insurance offer on the sites,probaly happend to hundreds, so now Ombudsman it is because they cannot find there own offers. avoid. Reviewed on: 7th November 2021

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