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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.48 (528 reviews)

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2.48

Based on 528 reviews, last reviewed 6th Jan 2026

100% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

4

Very straight forward and good value for money Very straight forward and good value for money Reviewed on: 5th September 2025

Latest lowest rating:

1

I have been a policyholder for over 25 years and hav... I have been a policyholder for over 25 years and have never been requested to provide a photograph of my driver's license, vehicle logbook, or proof o... Read more Reviewed on: 6th January 2026

Read all reviews See your review

About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Tesco Bank Car insurance reviews (528)

Review of the Tesco Bank, Car insurance:

Really poor claims handling.

Really poor claims handling. Bungled my non-fault claim from beginning to end. Had to constantly contact for updates and repeat my story each time. Claim wasn't logged correctly initially meaning repairs weren't arranged promptly and was without courtesy car. Then they arranged for and sent for collection of my car whilst I was on holiday despite me specifically telling them the dates I was away meaning I had to to deal with yet more calls whilst on holiday!! Asked to log a complaint officially, which I did over the phone but this was never acknowledged nor any further action taken. And now my renewal is due, and the premium is nearly 50% higher. Cannot wait to take my business elsewhere frankly. Reviewed on: 11th June 2024

Amazing value insurance

I have had an amazing experience using Tesco car insurance and will continue to use them for years to come! Amazing value and unrivalled customer service Reviewed on: 16th September 2018

What a joke of a company stick to selling groceries

Ive been using tesco car insurance for over 4 years never had to use them to make a claim. Recently i was involved in a minor car accident not at fault customer service was a joke refusing me a hire vehicle was just the start of this nightmare, over next few days i was told to pay £126 to amend a occupation details or have my policy cancelled wtf... now ive boycotted tesco never to use them again anywhere and ill advise anyone whos thinking of taking car insurance with tesco to reconsider save yourself the headache as tesco simply do not care untill liability has been accepted by third party what a joke of a company stick to selling groceries. Reviewed on: 11th September 2018

Total let down!!!

Total lack of customer service. Cancelled policy with out warning for a clock up at their end!! Beware!!! Reviewed on: 11th September 2018

First driver insurance

Telematics box was great as if you drove well could earn bonus miles - rewarding good driving but did not penalise. Great online portal easy to use and access. Would highly recommend for new drivers. Reviewed on: 9th September 2018

Disgusting and rude customer service

I was involved in a car accident which was not my fault. My car was collected by Tesco’s own garage that does repairs, they only replaced the back panel and repainted the car they are refusing to do further repairs on it saying that the other damage is non accidental. How can they expect me to drive a car that is vibrating and shaking when I’m driving it?. This car is a death trap and I’m stuck. I have made several phone calls to customer services/ claim line but have had no joy. I took my car to Halfords for a second opinion and they told me that my car is write off of which Tesco’s is refusing to listen to this nor take my car for a second opinion at a different garage. Tesco you have put my life at risk and surely it’s your responsibility to ensure that all accident damaged cars are repaired to a safe standard. You surely have failed on this one. What’s the point of paying for insurance if you don’t want to pay up in terms of accidents? Would not recommend as it’s a joke. Reviewed on: 7th September 2018

Transparent. Friendly. Professional

Tesco are so much more than a shopping experience. Their expertise on other products required for home holiday and car lifestyle choices makes for an easy journey into the insurance world. Reviewed on: 31st August 2018

Stroppy Scottish woman lol

Been with tesco car insurance for a year no problem, up for renewal and found cheaper on the obvious websites. Rang them up as the auto renewal was very confusing when you read the small print. Normally you expect the person to ask if they can beat the new price, no not this lady lol. Very abrupt!! All she said was do you want to cancel!!!! No I just don't want to renew!!! Why is it so difficult to stop auto renew. Yes I know they want to keep taking the money, but at least sort your phone sales out if you want the business!! Reviewed on: 22nd August 2018

wont honour cashback

if you use cashback sites they wont pay up so do not factor in cashback when you quote Reviewed on: 22nd August 2018

Insurance cancelled for no reason

Tesco wanted proof of my no claims discount and sent the emails which arrived to my junk inbox. Instead of calling or writing to ask if emails had been received or warn me of cancellation, they just cancelled it. Would never recommend insurance with them. Reviewed on: 11th August 2018

Go Tesco

They are cheap, they have good call centers and some good benefits too. Reviewed on: 7th August 2018

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