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Tesco Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.63 (508 reviews)

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2.40

Based on 508 reviews, last reviewed 16th Jan 2025

82% decrease in 5 star reviews

in the past 90 days

55% decrease in 1 star reviews

in the past 90 days

31%

11%

52%

Latest highest rating:

5

Car stolen away from home, staff great, information... Car stolen away from home, staff great, information very good, easy process although long winded but I get that. Only three weeks before conclusion bu... Read more Reviewed on: 26th October 2024

Latest lowest rating:

1

Poor service and support when you need it most! My car was taken from my home, and in an accident. I have spent two weeks trying to hear basic information about the progress of the case and what wil... Read more Reviewed on: 16th January 2025

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About this product

At Smart Money People, we collect Tesco Bank car insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers car, home, pet and travel insurance policies, with a guaranteed discount for Tesco Clubcard members. Tesco Bank’s standard car insurance policy is available to anybody over the age of 21, with a black box policy available for those aged 17-35.

What do you need from a car insurance policy? Do you want easy access to a simple website in order to manage your policy whenever suits you best? Find out what Tesco Bank customers have to say about its online systems by reading our Tesco Bank car insurance reviews. Perhaps you want protection against uninsured drivers or extra cover for your in-car entertainment. Whatever your needs, check out the reviews on Smart Money People to see how well Tesco Bank has been rated by its customers.

Have you had a car insurance policy with Tesco Bank? Consider leaving a Tesco Bank car insurance review on Smart Money People to help other drivers just like you. Did you use the Tesco Clubcard discount, and if so, did you see a notable difference in price? How did you find the customer service support? Whether your experience is good or bad, share it with our Smart Money People community. Together, we can increase trust and transparency in financial services.

Tesco Bank Car Insurance reviews (508)

Review of the Tesco Bank, Car Insurance:

Really poor claims handling.

Really poor claims handling. Bungled my non-fault claim from beginning to end. Had to constantly contact for updates and repeat my story each time. Claim wasn't logged correctly initially meaning repairs weren't arranged promptly and was without courtesy car. Then they arranged for and sent for collection of my car whilst I was on holiday despite me specifically telling them the dates I was away meaning I had to to deal with yet more calls whilst on holiday!! Asked to log a complaint officially, which I did over the phone but this was never acknowledged nor any further action taken. And now my renewal is due, and the premium is nearly 50% higher. Cannot wait to take my business elsewhere frankly. Reviewed on: 11th June 2024

Good to have an actual person to speak to if needed

Had issue with first car and finance company but Tesco were great and helped me sort out new policy. Only gripe would be they don’t have multi car option. Reviewed on: 23rd August 2024

Dreadful useless portal used to check progress of re...

Dreadful useless portal used to check progress of repair. Incomprehensible drivel with appalling use of the English language and often just wrong. lead time for repair indicated 8 weeks so tried to go elsewhere but then you don’t get courtesy car. Paint shop customer service sucked although quality if job satisfactory. system riddled with fault demand answered phone 1 time in 4. Under staffed office working with crap systems. Courtesy car was so slow I was scared to cross a dual carriageway never again Reviewed on: 8th August 2024

Black box insurance, easy to arrange fitting to new...

Black box insurance, easy to arrange fitting to new car after changing it Reviewed on: 8th August 2024

Excellent car insurance

From the moment I contacted Tesco insurance about the theft of my car, I was treated like a valued customer. The claim process was very easy. Communication was good throughout and text messages updating me about any messages. I was also able to submit any evidence plus various paperwork via a text link. Within 3 working days of submitting my claim, I received a text message saying I had an offer. The offer was very fair and actually more than I was expecting to be offered. Payment took one week to come through but apparently this was because the settlement amount was over £20k so had to go through manager approvals. Overall I’m very happy with the outcome to what was a terrible situation- no one wants to have their car stolen. Totally recommend Tesco and so grateful to them for the way in which they handled my claim. Reviewed on: 31st July 2024

The worst claims process ever, customer service is n...

The worst claims process ever, customer service is non existent, still no sign of my car being fixed after 10 days and won’t give you a courtesy car until they’ve got yours in the garage. Use direct line, might be more expensive but the service is super quick Reviewed on: 23rd July 2024

Dreadful customer service from Tesco and their claim...

Dreadful customer service from Tesco and their claims adjusters Reviewed on: 10th July 2024

Disgusting shocking call centre useless

Disgusting. Customer Service zero. When call the call centre no managers or supervisors available. Will ring you back no one does. Errors and conflicting information given by every operative. Car insurance automatic renewal DONT they do not carry forwards all previous details. Absolutely shocking service. Reviewed on: 2nd July 2024

Avoid at all costs

Absolutely heartbroken over my vehicle and the way my case has been handled. Still had the good grace to send a thank you card because I’m good natured but stabbed me in the back in the end. I don’t recommend. Disparities. Inconsistencies. Intel shocking. Very stressful experience and the end result wasn’t great either. Very unprofessional behaviour became apparent after the claim. Reviewed on: 20th June 2024

Cheap car insurance!

Cheap car insurance and easy to set up. Reviewed on: 15th June 2024

My tesco bank

I like the way they let you pay monthly, very good service Reviewed on: 14th June 2024

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