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Tesco Bank: Car insurance reviews

Name: Car insurance
Rating: 2.63 (528 reviews)

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2.48

Based on 528 reviews, last reviewed 6th Jan 2026

100% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

4

Very straight forward and good value for money Very straight forward and good value for money Reviewed on: 5th September 2025

Latest lowest rating:

1

I have been a policyholder for over 25 years and hav... I have been a policyholder for over 25 years and have never been requested to provide a photograph of my driver's license, vehicle logbook, or proof o... Read more Reviewed on: 6th January 2026

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About this product

Tesco car insurance has three levels of cover: Bronze, Silver and Gold.

If you buy a Tesco car insurance policy, you’ll have access to the accident helpline, seven days a week. If you’re a Clubcard holder, you’ll be able to get a discount on your premiums. If you have any queries about your policy, you can call the UK-based team.

Tesco car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco before, you can also leave a review and share your experience.

Tesco Bank Car insurance reviews (528)

Review of the Tesco Bank, Car insurance:

Took an extra 60% off me above what was quoted

On the 4th November, I got a price to transfer my tesco car insurance from my old car to my new one: £106.22 The person I spoke to said the quote would be saved on their system, so on the day of transfer (1 week later, Saturday 11th November), all I needed to do was give my policy details and the switch would be simple. I purchased the car as planned and when I phoned through, they said they had no record of a call and then they bumped the transfer price up from £106 to £167!!! They left me stuck in a situation where I had no choice but to give in to a 60% increase. I complained but they reiterated that they (conveniently) could find no record of offering me that quote and therefore, case closed. NEVER AGAIN! Reviewed on: 12th November 2023

Avoid this company .

Joined tesco bank box 6 months ago now. Been very unhappy ever since. The customer service is shocking! The firstly called me numerous of times regarding my car being kept at a different address the whole month which is wasn’t. Then got more calls regarding miles. they charge an extortionate amount of money to add on more miles to the policy. each time i have called them i have never found them helpful. i wanted to raise a complaint to the complaint team and its took them 2 months to get back to me, also not answering anything i have been concerned with. also have tried to call them numerous of times asking to speak to someone regarding my policy and they have said someone will call me back and never have. For a first time young driver i would avoid at all costs. They sell you the dream insurance when taking one out with them. They also didn’t offer to let me pay monthly so wanted the money upfront. Reviewed on: 28th August 2024

Attempt to tow away my car., why was I at fault.

There was an unsuccessful attempt to tow away my car which resulted in damage to the front end. I believe the keys were cloned and the alarms turned off. I paid an excess of £1,000 to a total garage bill of under £3,000. The car Audi S8 V10 had a £2K service and then 2 months later I traded it in for an Audi S8 D4. insurance was due on the D4 based non claims bonus based on 50 years no claims was reduced because I was "At Fault" for the attempted theft. HOW? This is just unfair, inequitable. I have pulled our house insurance and today Aug 27th 2024 my wife's car insurance. It was on repeat renewal and Tesco had not advised me this was due except to say the could not take the money. HSBC had sent me a new card. When I asked to cancel the insurance which had expired 3 days before Tesco said "We hope you are aware that it is illegal to drive a car without insurance". I told them, the truth, that I had parked the car on our land (so off-road) and SORNED it before the insurance expired. They charged me £4.10 to cancel the policy in the cooling off period. You can tell I have not cooled off yet. This is not Tesco people this is Tesco Policy from accountants; don't support them. Reviewed on: 27th August 2024

Well managed and competitive.

Tesco Boxins insurance is a really well managed and competitive product that has not let me down. Their black box is not intrusive or annoying and I can actually see the reduction in my quote. They remain unbeaten on price for me and I look forward to continuing with them. Reviewed on: 25th August 2024

Happy with them

The prices seem fair and customer support staff have always been helpful. I decided to stay with them when I renewed my car insurance. Reviewed on: 24th August 2024

Took almost 2 years to resolve a car accident which...

Took almost 2 years to resolve a car accident which was frustrating. I would have liked more regular updates too. Submission of the car accident though was easy and customer service was excellent. Reviewed on: 23rd August 2024

Great prices, helpful company highly recommend

Great prices, helpful company highly recommend Reviewed on: 23rd August 2024

Stressless cover and cost.

Both the level of cover and the cost were really good. Customer service and choice was also excellent. Renewal time is always quite stressful but Tesco bank were great. Reviewed on: 23rd August 2024

Tesco online process to insure was fast and simple.

Tesco online process to insure was fast and simple. Great product value Reviewed on: 23rd August 2024

Easily changed over our car reg.

Easily changed over our car reg. very polite staff and phone manner. They are also very good at keeping you up to date with renewal which you don’t always get with insurance. Reviewed on: 23rd August 2024

Breakdown

I recently broke down. As annoying as it was, the assistance I got was great and I was recovered relatively quickly. Reviewed on: 23rd August 2024

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