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Tesco Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.63 (513 reviews)

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2.37

Based on 513 reviews, last reviewed 10th Mar 2025

67% decrease in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

30%

11%

53%

Latest highest rating:

5

From the moment i had my accident which wasn’t my fa... From the moment i had my accident which wasn’t my fault,picking up my phone and calling Tesco insurance the service and care received was as near perf... Read more Reviewed on: 24th February 2025

Latest lowest rating:

1

Clueless... They have had my vehicle for over a year trying to fix it, I've had to hire a car so far it's cost me 8k plus, and I've got the Financial Ombudsman in... Read more Reviewed on: 10th March 2025

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About this product

At Smart Money People, we collect Tesco Bank car insurance reviews to help you make an informed decision when choosing your next provider.

Tesco Bank offers car, home, pet and travel insurance policies, with a guaranteed discount for Tesco Clubcard members. Tesco Bank’s standard car insurance policy is available to anybody over the age of 21, with a black box policy available for those aged 17-35.

What do you need from a car insurance policy? Do you want easy access to a simple website in order to manage your policy whenever suits you best? Find out what Tesco Bank customers have to say about its online systems by reading our Tesco Bank car insurance reviews. Perhaps you want protection against uninsured drivers or extra cover for your in-car entertainment. Whatever your needs, check out the reviews on Smart Money People to see how well Tesco Bank has been rated by its customers.

Have you had a car insurance policy with Tesco Bank? Consider leaving a Tesco Bank car insurance review on Smart Money People to help other drivers just like you. Did you use the Tesco Clubcard discount, and if so, did you see a notable difference in price? How did you find the customer service support? Whether your experience is good or bad, share it with our Smart Money People community. Together, we can increase trust and transparency in financial services.

Tesco Bank Car Insurance reviews (513)

Review of the Tesco Bank, Car Insurance:

Tesco auto-renewed my car insurance policy without m...

Tesco auto-renewed my car insurance policy without my consent. I believe auto-renewals should be prohibited by law. Martin Lewis always advises us to compare policies annually, so it’s baffling why auto-renewals are still an option. They should be banned. The policy was also overpriced. When I contacted them the same day to cancel and informed them that I sold the car 10 days ago, they told me I would need to pay a £25.50 cancellation fee. This has been an incredibly frustrating experience Reviewed on: 4th March 2025

I waited 5 months from the time of my accident, to g...

I waited 5 months from the time of my accident, to get my car repaired. I was unable to trade it in, and lost over £2000 in value. Then when I finally sold it I found out on the last day the car was not put back together correctly and was unable to open the bonnet, and their repairer could not assist. Apalling service and professionalism, not worth the money. Will never ever use again.... Reviewed on: 11th May 2024

Charged more for a safer car park for my car!

I had to change my address as I had moved house. My car was on the street for parking in my old flat and in my new one it is in a private underground car park. I was being charged an addition £12 a month to my insurance because of this change? My boyfriend is saving £10 on his insurance and I am being charged £12 extra! When I phoned to ask how is this possible they said it’s because of so many factors they couldn’t even tell me one! Do not go with Tesco for car insurance! Reviewed on: 9th May 2024

Poor customer service.

Poor customer service. Poor communication. Poor service. I made a claim and it's taken 3 months to sort out. They do not chase 3rd parties, I had to do that with the garage. Car still not repaired properly. Tesco not accepting liability or responsibility. Unacceptable service from an insurance provider. Reviewed on: 12th April 2024

Quite difficult to deal with when making a claim

Quite difficult to deal with when making a claim - I wouldn’t recommend them for car insurance Reviewed on: 2nd April 2024

I like tesco insurance.

I like tesco insurance. You can get discount with club car. The customer service also nice. Reviewed on: 16th March 2024

Over 20 years no claims.

Over 20 years no claims. 10+yrs loyalty. Had a minor fender bender, my fault. Have been banned from taking out tesco car insurance policies in the future! Diabolical Reviewed on: 1st March 2024

I would like to complain about the customer service...

I would like to complain about the customer service I have had whilst trying to cancel my insurance with you. On the 22nd January 2024 I spoke with their live chat team. I wanted to know how I can cancel my insurance with you and what outstanding fines there would be. The reason I requested this information was due to the fact I currently pay £257 per month for my insurance with you, with the addition of £170 a month for top up miles. This equates to £427 per month on insurance which was not feasible and far too expensive. I was told the total cost of cancellation would be £68.83. With this information I looked for an alternate insurance provider where I was quoted and accepted a price of £232 per month. I had to act quickly as my next monthly payment of essentially £427 was due on the 6th of February. Yesterday, I spent a total of 50 minutes on the phone to your team and was told they could not give me a cancellation price for that current day as the automated calculations were not working. Therefore, they had to contact the cancellation team to calculate a quote manually. Today I was contacted and was told it would cost me £80 to cancel + £550 for my PCL. Although you have told me I can pay this using a payment plan, I am totally shocked and stressed due to the fact I was originally quoted £68 on the 22nd January by your team. I stressed this fact to your customer service team and they said "well they shouldn't have told you that". Reviewed on: 31st January 2024

Don’t waste your money on it

So the black box of course checks for many things, and in mine it reviews me as good for everything bar speed, even though I am keeping to the speed limits 99% of the time, but have now found out that even if your below the speed limit it can still have you as going too fast if the roads aren’t the best in their view. But also the miles you get is just too much of an issue, as how much they charge if you go past the contracts limit just takes the mick! As I certainly won’t be using them again, and would strongly suggest not using them, especially if you have a black box as part of the deal Reviewed on: 30th January 2024

Do Not use Tesco Car Insurance.

After taking out Tesco car insurance including the discount they offered for Club card Prices, I was amazed to find a week later that I had not been awarded any club card points for my transaction. Thinking there had to be a mistake here as surely they could not use the slogan of club card price reduction if club card points did not accompany? After making a formal complaint I received an absolute pitiful response from Tesco stating that this was actually correct as Tesco Bank was an actual different company to Tesco!! Absolutely pathetic as I have been a Tesco credit card holder for over 20 years accumulating many club card points following on from my credit card spend. I am writing this review as a public service statement to advise anyone who reads not to take out Tesco Car Insurance. From a customer care stance I would only think it right to inform any potential customer that no club card points will be earned for taking out Tesco Car Insurance. Reviewed on: 18th January 2024

DO NOT USE STAY AWAY!!

Overall the worst customer experience I have ever received!! My car was stolen 10 weeks ago police recovered it within 24 hours and had the car for two weeks, Tesco have had my car for 8 weeks and have failed to sort my claim out to date. I have had to phone up multiple times every week and I'm constantly told the customer service agent will phone me back and I have never had a call back. I have been told my car will be scrapped and then they change their minds and say it will be repaired. When I have called for updates I was told on two occasions they don't know where my car is and have lost it, the repair garage have called me twice to collect it from my home because they have been informed it is here which it isn't. I have escalated my case to the claims manager hoping to get somewhere and all he said was I have to wait, the whole experience just felt like I didn't matter and the manager didn't care just wanted me off the phone and now to top off this already unacceptable and disgusting service I spoke with the repair garage this week who have told me Tesco closed my case 5 weeks ago. I am still none the wiser of when my cat will be repaired and if I will get my curtesy car which I'm entitled to. PLEASE STAY AWAY FROM THIS INSURANCE COMPANY THEY REALLY DO NOT CARE ABOUT THEIR CUSTOMERS!! Reviewed on: 12th January 2024

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