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Tesco Bank: Clubcard Credit Card reviews

Name: Clubcard Credit Card
Rating: 4.14 (317 reviews)

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3.98

Based on 317 reviews, last reviewed 15th Jun 2025

500% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

57%

22%

10%

Latest highest rating:

4

Tesco is hard to beat Never any problems, not a bad word to say Reviewed on: 13th June 2025

Latest lowest rating:

2

Slow very difficult contact when u need help Slow very difficult contact when u need help Reviewed on: 15th June 2025

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About this product

Tesco Bank Clubcard Credit Card reviews (317)

Review of the Tesco Bank, Clubcard Credit Card:

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Absolutely shocking company. I wish I had read these bad reviews years before opening a credit card account with them... Do not even deserve 1 star as others have said. I was in an ongoing complaint about how I had no notification about owing them money. It was a year and 8 months later and I only found out then when there was interest and they had defaulted my account and passed a debt I didn’t know I had onto debt collectors who have been hounding me. After calling Tesco furious and in shock, I was told they tried to send letters to an address I wasn’t at and their process can’t email. How ridiculous that they would let their loyal customers feel like this and put them in a position of financial difficulty. I had to call back several times and was kept waiting and receiving letters from a debt collection service before my complaint had even been resolved!! They did not think to email me on the address held on file in all of that time and instead assumed I was ignoring them, defaulted my account (without me knowing), ruined my credit score and passed my details onto debt collectors! Incompetent staff and managers are none the wiser. I’ve never missed a payment in my life, nor am I irresponsible with my money. The lack of customer empathy and service was disgusting. I expected more from a big company like Tesco. If I had known I had this debt (I paid my last payment and put the credit card to the side - a unauthorised payment came out after without my knowledge) I would have been able to either pay it or query it immediately. However the effort was not made to contact me in an effective way after so long. The call handlers offered no resolution or understanding and I have had to go through a debt company with a damaged credit score because of their lack of service. Did not accept any responsibility or resolve my complaint. As a former employee for a big Successful financial company, I can tell you that this Tesco Bank is extremely poor.. from their policies, to their staff.. Staff need to be trained on people skills, their complaints policies need to be revised and improved and the company needs to read these reviews in order to improve their service otherwise they won’t last long.. Will be taking this to the Ombudsman service and FCA. As a loyal customer, I am absolutely appalled and disgusted by the service I have received today and will never use Tesco Bank again. Reviewed on: 25th June 2020

Tried to open a new account unsuccessful but not to...

Tried to open a new account unsuccessful but not to disappointed Reviewed on: 26th February 2025

very helpful and beneficial I am very happy to th...

very helpful and beneficial I am very happy to this tesco bank Reviewed on: 17th January 2025

Good using Chargeback to resolve disputes.

Good using Chargeback to resolve disputes. Can't download app on my Samsung A8 Tab, one of the most popular tablets in the world! Reviewed on: 17th January 2025

Scam, robbers.

Had a credit card for a few years. They know my pay gets paid last working day of thr month and refuse to change my payment date to anyway near my payday then charge me £12 every single month. Reviewed on: 31st October 2024

Fast Customer Service.

I have only had one problem and it was satisfied quickly. Reviewed on: 4th September 2024

Tesco Bank gives me everything I need.

Tesco Bank gives me everything I need. Their app is awesome too! Reviewed on: 26th August 2024

Clubcard

Very good card and is also my clubcard Reviewed on: 24th August 2024

Great customer service.

Great customer service. Application process straight forward and fast. Reviewed on: 24th August 2024

Good if you are a Tesco shopper

You get Clubcard points with your credit card spends. Reviewed on: 18th June 2024

Clubcard credit card

Good product. easily set up online. Reviewed on: 11th June 2024

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