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Tesco Bank: Home insurance reviews

Name: Home insurance
Rating: 2.81 (117 reviews)

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2.67

Based on 117 reviews, last reviewed 7th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

14%

48%

Latest highest rating:

5

Really happy with year on year price Really happy with year on year price Reviewed on: 7th September 2025

Latest lowest rating:

1

legal scamming , beware buildings home insurance. even though2 people from tesco one of them a surveyor agreed it was storm damage and the builders that fixed it said it as ... Read more Reviewed on: 12th May 2025

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About this product

Tesco Insurance give Clubcard holders a discount on their home insurance policies.

Tesco home insurance provides unlimited building cover as standard and contents cover of up to £100,000. You can manage your Tesco home insurance policy online. All home insurance policies offer optional extras for an additional cost.

Tesco home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Tesco Bank before, you can also leave a review and share your experience.

Tesco Bank Home insurance reviews (117)

Review of the Tesco Bank, Home insurance:

Every little unhelpful!

Ever since we became home owners 7 years ago, we have been taking out Home Insurance from Tesco for majority of those years. We have never made a claim, which explains why we’ve had them as our insurer for so long. We just didn’t know how horrible they were. An honest mistake which will not be repeated. With Storm Atiyah, the children’s school closure for Xmas and sub –zero temperatures fast approaching, we found ourselves faced with a tiny issue with the boiler – the fan broke. It could have been a lot worse, but luckily all we needed was a replacement fan to be installed. It wasn’t so bad. Or so we thought, after Tesco told us that our policy covers for the boiler (under home emergency) for up to £1000 worth of repairs (yes, that’s one thousand pounds!). A plumber was sent to ‘look at’ the boiler. Strangely even before the plumber had made it to our house this counted as ‘an existing claim’ on the policy. The plumber examined the boiler, and reported that the issue was due to a ‘leak in the roof’. Now, we know a leak involves a drop or two of dripping water somewhere, so he pointed to a random watermark to prove his point. (It wasn’t ever seen before he entered the house and has magically disappeared and never made an appearance shortly after he left the premises). In short, there was no leak, the roof is just fine. He tried showing me the ‘leak’, but all I could make out was a few drops of water that could’ve ‘accidentally’ been splashed around (from the feed expansion tank located in the loft). Or it could be the WD40 that was left behind during the recent annual boiler maintenance and servicing. As a consequence, Tesco decides that the boiler is BER ‘beyond economic repair’ and refuses to get the boiler repaired. After a week of living in a freezing house with young children, I had to then contact a locally registered plumber, who immediately sourced a fan, and fixed the boiler within a day for around £300. It’s been working fine since then. Also co-incidentally the plumber sent by Tesco to ‘look at’ our boiler, works for MPSL Emergency (https://mpslemergency.co.uk/) a company that also does roof repairs. However, the fact hasn’t been verified yet whether they repair roofs with real or imaginary leaks. So kindly do your due diligence and research. This story will be forwarded to BBC Watchdog and any other organisation that is willing to investigate fraud and ridiculous insurance policies. Operation ‘Boycott Tesco’ is now at work – we’re not buying anything that has the name ‘Tesco’ on it, informing every single of our friends and family about their crooked policies, and making sure this story gets posted on as many review websites as possible. Please beware of such con artists who can effortlessly attribute a broken fan to a ‘roof leak’ and conjure up a watermark in the process. Stay safe from such crooks. Reviewed on: 20th December 2019

When you have a claim Tesco pushed the claim to SBS claim management

SBS is useless. Know nothing much except talking down on customer. We are Tesco's customer NOT YOUR ENERMY! Reviewed on: 28th September 2023

Read the email. Answer the phone.

Still waiting for them to respond to my email which I sent because I couldn't get through on the phone! Reviewed on: 6th September 2023

great provider

My home insurence quote came up to £43.74 per year which is a bargain price for £85K cover (75K content & 10K valuables). Application process was simple and straightforward. Took less than 5 minutes to get a quote, complete the application and receive a confirmation. Great experience. Reviewed on: 23rd August 2023

Great Cover, Value & Service

Tesco Home insurance is really great. The cover is extensive and is very competitively priced. Their customer service is excellent and the agents very helpful and responsive. Reviewed on: 23rd August 2023

Excellent value

Tesco bank seem to offer excellent value on their home Insurnace the process of getting it was really easy as well would highly recommend. Reviewed on: 23rd August 2023

So far, so good. But if I claim????

Been reasonable value for house insurance, but you never know how good a company is until you need to claim.... And so far, I haven't. Reviewed on: 23rd August 2023

Good value

I’ve been insured with Tesco for home and building cover the renewal price this year was cheaper by over £50 Reviewed on: 22nd August 2023

Simple for me

Easy to sign up. Provided the cover I needed. Competitive pricing. Good options for specific cover. Reviewed on: 22nd August 2023

Best price

For car and home insurance I always compare each year, as the differences can be enormous! This year both of the previous came out at Tesco so I’m quite happy. Reviewed on: 20th July 2023

Best value saving me over £600

House and contents insurance renewal quote came in at over £1200 and I saved more than £600 for better cover with Tesco. Relaxing now for another year. Reviewed on: 14th July 2023

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