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Family Building Society: Mortgages reviews

View other Family Building Society products
4.91
Based on 607 reviews, last reviewed 9th Jan 2026
46% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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1%
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0%
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1%

Latest highest rating:

5

Very helpful friendly advisor very knowledgable Very helpful friendly advisor very knowledgable Reviewed on: 9th January 2026
Sharon d's avatar
Sharon d

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (607)

Review of the Family Building Society, Mortgages:

Mortgage variation at end of Fixed Rate Mortgage Repayments

4
Staff were very helpful. Product Options were very clearly stated with sufficient detail to enable the right product to be choosen. Minimum paperwork and a fast and efficient service. Reviewed on: 9th December 2018
James McDaid's avatar
James McDaid
Reply from Family Building Society Hi James, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019
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Family Building Society

The telephone service was unbelievable good

5
The telephone service was unbelievable good Reviewed on: 21st August 2025
David M's avatar
David M

Downloading and Uploading files

5
I had a problem opening a file from an email I was sent. I rang up for assistance and the issue was resolved quickly and efficiently. I also asked for guidance on how to upload securely a document to their web site ..... the instructions were clear and solved my issue. Reviewed on: 20th August 2025
David H's avatar
David H

Very helpful in relation to setting our minds at res...

5
Very helpful in relation to setting our minds at rest when our fixed mortgage is due for renew. Reviewed on: 19th August 2025
Trevor Carr's avatar
Trevor Carr

Very polite and helpful advisor who answered my ques...

5
Very polite and helpful advisor who answered my questions quickly and efficiently Reviewed on: 18th August 2025
Michael D's avatar
Michael D
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

The advisor was friendly and informative and assiste...

5
The advisor was friendly and informative and assisted me in making the right decision. Reviewed on: 16th August 2025
Richard Gerrish's avatar
Richard Gerrish
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Mortgage enquiry

5
Needed answers about my mortgage and I was pleased with the service I received. Lisa was very friendly and professional and answered all my queries, thank you Lisa Reviewed on: 15th August 2025
Androulla G's avatar
Androulla G
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025
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Family Building Society

Customer Service Representative Dylan D'Cruz dealt w...

5
Customer Service Representative Dylan D'Cruz dealt with my query swiftly with professionalism and politeness. A great example of how customer service should be and a credit to FBS Reviewed on: 14th August 2025
Catherine P's avatar
Catherine P

Louise was most helpful and reassuring.

5
Louise was most helpful and patient as i explained what I was asking for. She seems most knowledgeable and able to advise me on the way forward and reassure me that the RIO mortgage I am seeking is theoretically achievable. She confirmed that she would send an email re the next step. Reviewed on: 13th August 2025
Paula H's avatar
Paula H
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Louise! Response date: 23rd October 2025
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Family Building Society

Received very helpful advice regarding renewal of mo...

5
Received very helpful advice regarding renewal of mortgage. The person I spoke to was well informed, friendly and easy to talk to, and I felt more confident about making decisions about which mortgage product to choose and when to confirm that decision. Reviewed on: 13th August 2025
Andrew H's avatar
Andrew H
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Have been very accommodating.

5
Have been very accommodating. We had to ask for a couple of extensions which FBS were happy to do. Thank you Reviewed on: 13th August 2025
Frances 's avatar
Frances
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

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