Write a review

Go to business site

Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (608 reviews)

View other Family Building Society products

4.91

Based on 608 reviews, last reviewed 10th Jan 2026

45% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

HI Lisa, thanks for your support. You were amazing 5* HI Lisa, thanks for your support. I was really struggling with it but you helped me. Reviewed on: 10th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

Visit provider site Read all reviews See your review

About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (608)

Review of the Family Building Society, Mortgages:

Helpful Operator

Called FBS re changes to the BoE base rate and whether the last one in November 24 had been passed on. The operative I spoke to was very helpful, confirmed this is happening 20th Feb 25 and then spent time answering related questions for me. Reviewed on: 10th January 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Excellent service

I want to congratulate Luke Green for the excellent customer service he provided me. He was extremely courteous, professional and friendly; a pleasure to deal with. He was a credit to himself and the Family Building Society. I would not hesitate to recommend the society to others based on my experience. Tony Reviewed on: 21st August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Luke! Response date: 23rd October 2025

The telephone service was unbelievable good

The telephone service was unbelievable good Reviewed on: 21st August 2025

Downloading and Uploading files

I had a problem opening a file from an email I was sent. I rang up for assistance and the issue was resolved quickly and efficiently. I also asked for guidance on how to upload securely a document to their web site ..... the instructions were clear and solved my issue. Reviewed on: 20th August 2025

Very helpful in relation to setting our minds at res...

Very helpful in relation to setting our minds at rest when our fixed mortgage is due for renew. Reviewed on: 19th August 2025

Very polite and helpful advisor who answered my ques...

Very polite and helpful advisor who answered my questions quickly and efficiently Reviewed on: 18th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

The advisor was friendly and informative and assiste...

The advisor was friendly and informative and assisted me in making the right decision. Reviewed on: 16th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Mortgage enquiry

Needed answers about my mortgage and I was pleased with the service I received. Lisa was very friendly and professional and answered all my queries, thank you Lisa Reviewed on: 15th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Customer Service Representative Dylan D'Cruz dealt w...

Customer Service Representative Dylan D'Cruz dealt with my query swiftly with professionalism and politeness. A great example of how customer service should be and a credit to FBS Reviewed on: 14th August 2025

Louise was most helpful and reassuring.

Louise was most helpful and patient as i explained what I was asking for. She seems most knowledgeable and able to advise me on the way forward and reassure me that the RIO mortgage I am seeking is theoretically achievable. She confirmed that she would send an email re the next step. Reviewed on: 13th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Louise! Response date: 23rd October 2025

Received very helpful advice regarding renewal of mo...

Received very helpful advice regarding renewal of mortgage. The person I spoke to was well informed, friendly and easy to talk to, and I felt more confident about making decisions about which mortgage product to choose and when to confirm that decision. Reviewed on: 13th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Commercial mortgage (discontinued)
from Go Commercial Finance (inactive company) 0.00 from 0 reviews
Mortgage
from Accord Mortgages 2.99 from 21 reviews
Mortgages
from Perenna 5.00 from 2 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Savings
from Family Building Society 4.56 from 1199 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Family Building Society: Mortgages reviews

45% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (608)

Helpful Operator

Excellent service

The telephone service was unbelievable good

Downloading and Uploading files

Very helpful in relation to setting our minds at res...

Very polite and helpful advisor who answered my ques...

The advisor was friendly and informative and assiste...

Mortgage enquiry

Customer Service Representative Dylan D'Cruz dealt w...

Louise was most helpful and reassuring.

Received very helpful advice regarding renewal of mo...

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Savings

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024