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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (612 reviews)

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4.91

Based on 612 reviews, last reviewed 13th Jan 2026

43% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

FBS customer services agent was very helpful FBS customer services agent was very helpful when I enquired about renewing my current interest only mortgage loan which is due to expire in April. He... Read more Reviewed on: 13th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (612)

Review of the Family Building Society, Mortgages:

I rang to find out about how to apply for a mortgage.

I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Mortgage enquiry

Needed answers about my mortgage and I was pleased with the service I received. Lisa was very friendly and professional and answered all my queries, thank you Lisa Reviewed on: 15th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Customer Service Representative Dylan D'Cruz dealt w...

Customer Service Representative Dylan D'Cruz dealt with my query swiftly with professionalism and politeness. A great example of how customer service should be and a credit to FBS Reviewed on: 14th August 2025

Louise was most helpful and reassuring.

Louise was most helpful and patient as i explained what I was asking for. She seems most knowledgeable and able to advise me on the way forward and reassure me that the RIO mortgage I am seeking is theoretically achievable. She confirmed that she would send an email re the next step. Reviewed on: 13th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Louise! Response date: 23rd October 2025

Received very helpful advice regarding renewal of mo...

Received very helpful advice regarding renewal of mortgage. The person I spoke to was well informed, friendly and easy to talk to, and I felt more confident about making decisions about which mortgage product to choose and when to confirm that decision. Reviewed on: 13th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Have been very accommodating.

Have been very accommodating. We had to ask for a couple of extensions which FBS were happy to do. Thank you Reviewed on: 13th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

The Friendliest Society

Easy company to deal with, no real issues at all. My only comment is that the lending rates are higher than the market place Reviewed on: 13th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

The responder was excellent; proactive; patient and...

The responder was excellent; proactive; patient and kept a very successful progress through all of the online system difficulties encountered. The call was ultimately very successful and I congratulate the responder on her competence and skill Reviewed on: 12th August 2025

Clear answers to questions asked.

Clear answers to questions asked. Informative but polite Reviewed on: 8th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Mortgage information

I neededcsome advice and figures and Lisa was friendly, efficient and knowledgeable and was able to answer all my questions. I was given the informational professionally and in a way I could understand Reviewed on: 8th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Amy was very clear and helpful.

Amy was very clear and helpful. Reviewed on: 8th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Amy! Response date: 23rd October 2025

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Family Building Society: Mortgages reviews

43% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (612)

I rang to find out about how to apply for a mortgage.

Mortgage enquiry

Customer Service Representative Dylan D'Cruz dealt w...

Louise was most helpful and reassuring.

Received very helpful advice regarding renewal of mo...

Have been very accommodating.

The Friendliest Society

The responder was excellent; proactive; patient and...

Clear answers to questions asked.

Mortgage information

Amy was very clear and helpful.

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Savings

Join Smart Money People

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