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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (626 reviews)

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4.91

Based on 626 reviews, last reviewed 10th Feb 2026

40% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Patient, informative and friendly. Guy Williams was patient, informative and very helpful. He made us feel relaxed and respected in what can be an awkward and intimidating process. We w... Read more Reviewed on: 10th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (626)

Review of the Family Building Society, Mortgages:

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

The responder was excellent; proactive; patient and...

The responder was excellent; proactive; patient and kept a very successful progress through all of the online system difficulties encountered. The call was ultimately very successful and I congratulate the responder on her competence and skill Reviewed on: 12th August 2025

Clear answers to questions asked.

Clear answers to questions asked. Informative but polite Reviewed on: 8th August 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Mortgage information

I neededcsome advice and figures and Lisa was friendly, efficient and knowledgeable and was able to answer all my questions. I was given the informational professionally and in a way I could understand Reviewed on: 8th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Amy was very clear and helpful.

Amy was very clear and helpful. Reviewed on: 8th August 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Amy! Response date: 23rd October 2025

Helpful advice

Rian Brasier explained everything I needed Reviewed on: 7th August 2025

Good experience

Not long waiting on phone. Spoke to a human! Knowledgeable representative. Helpful. Good experience Reviewed on: 7th August 2025

good BDM support and Knowledge of products that are...

good BDM support and Knowledge of products that are fit for 2030 and future lending process very good using JBSP lender products that meets the demand of today. I like the fact we can discuss the case in detail with a person rather than a machine. Reviewed on: 7th August 2025

2 very quick and efficient conversations re our mort...

2 very quick and efficient conversations re our mortgage renewal.Alice Bennett explained the options with clarity and detail. Reviewed on: 7th August 2025

Excellent service from all staff at Family BS

Always had a rapid response to emails and found all staff extremely helpful and supportive when telephoning the office with a query Reviewed on: 6th August 2025

Contacting Family Building Society

I had to make 2 calls today to The Family Building Society, and i must say on both occasions both Erick and Arounima were fantastic. Patient and very helpful !! The best staff i have spoken to in a long time. Reviewed on: 5th August 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Erick and Arounima! Response date: 23rd October 2025

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