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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (613 reviews)

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4.91

Based on 613 reviews, last reviewed 20th Jan 2026

48% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

extremely helpful and very pleasant,... The advisor was extremely helpful and very pleasant, I would definitely recommend Family Building Society Reviewed on: 20th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (613)

Review of the Family Building Society, Mortgages:

Standards of service

I have been a mortgage customer for almost 2 years and wish to port my mortgage to a new property.The level of service provided by Linda Franklin was excellent and has enabled me to progress my application due to the rapid provision of all necessary documentation Reviewed on: 27th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review David. We are so pleased to hear that Linda was able to assist you. Response date: 29th June 2022

Enquiry dealt with efficiently and satisfactorily

Enquiry dealt with efficiently and satisfactorily Reviewed on: 17th July 2025

FBS mortgage coming to end of term

We have a FBS mortgage that is coming to end of term. We had a helpful letter of options if staying with them and a follow-up call today. The new offeres are a little bit higher than one or two others on the market, but the saving of no termination fee, no legal or other fees etc. make the FBS offer better overall. And the communicaion and service we hav received first time round was excellent. Reviewed on: 17th July 2025

Helpful and informative

Sereana Nalden was very helpful and understanding she explained everything to me. Reviewed on: 15th July 2025

Prompt and efficient service.

Prompt and efficient service. Very friendly, helpful and secure. Reviewed on: 9th July 2025

Reply from Family Building Society Thanks for taking the time to leave a review, we're glad you found our agents friendly and helpful! Response date: 10th July 2025

Our query delivered very quickly and efficiently by...

Our query delivered very quickly and efficiently by Aimee Kennedy Reviewed on: 9th July 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 10th July 2025

Simone 1st Class service,very helpful

we would like to thank Simone who listened to our predicament and went over and above to help us. she was very polite. Simone contacted us when she said she would. 1st class service Simone something you don't get these days. We really appreciate the help/ service given to us. Thank you Reviewed on: 6th July 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you found Simone knowledgeable, efficient and polite! Response date: 7th July 2025

Good clear options given by Mortgage Consultant, kne...

Good clear options given by Mortgage Consultant, knew his product. Reviewed on: 4th July 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you found us knowledgeable and helpful! Response date: 7th July 2025

I have had all my questions answered clearly and wit...

I have had all my questions answered clearly and with much expertise. Reviewed on: 3rd July 2025

Reply from Family Building Society Thank you for taking the time to leave a review. We are glad to hear you found us knowledgeable and helpful! Response date: 7th July 2025

Spoke to amie very helpful patient and knowledg...

Spoke to amie very helpful patient and knowledgeable thank you. She helped with all my questions. Reviewed on: 3rd July 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 7th July 2025

Quick to answer the telephone.

Quick to answer the telephone. All questions answered promptly. Reviewed on: 30th June 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear you found us most helpful! Response date: 10th July 2025

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