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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (615 reviews)

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4.91

Based on 615 reviews, last reviewed 23rd Jan 2026

47% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Well Done Family Building Society Louise Taylor was really helpful discussing through a possible mortgage solution for my son his wife. She was thorough and really understanding. We ha... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (615)

Review of the Family Building Society, Mortgages:

Standards of service

I have been a mortgage customer for almost 2 years and wish to port my mortgage to a new property.The level of service provided by Linda Franklin was excellent and has enabled me to progress my application due to the rapid provision of all necessary documentation Reviewed on: 27th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review David. We are so pleased to hear that Linda was able to assist you. Response date: 29th June 2022

Extremely polite and helpful

The young lady I spoke to was extremely polite and helpful and made sure I understood everything completely Reviewed on: 25th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

I spoke to Ryan Brasier.

I spoke to Ryan Brasier. He was courteous throughout and most helpful. I am most impressed and have complete confidence in the Society. Reviewed on: 25th April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

Excellent service from family building society.

Excellent service from family building society. This is the best building society to get mortgage. Their product is to the people need and very good cooperative and helpful staff. Reviewed on: 24th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Helpful and friendly advisers provided useful inform...

Helpful and friendly advisers provided useful information. Thank you. Reviewed on: 23rd April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

Extremely helpful and pleasant assistance on the phone.

Extremely helpful and pleasant assistance on the phone. Answered all my questions politely and fully. Reviewed on: 23rd April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

GREAT SERVICE FROM RYAN VERY CLEAR AND JUST WHAT I R...

GREAT SERVICE FROM RYAN VERY CLEAR AND JUST WHAT I REQUIRED Reviewed on: 23rd April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

Very helpful

Alice was extremely helpful in answering my questions, put my mind at rest Reviewed on: 22nd April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Very helpful, seamless transaction, very good inform...

Very helpful, seamless transaction, very good information provided for decision. Reviewed on: 17th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Criteria Check

We're a mortgage brokerage firm who specialise in securing BTL and Resi mortgages for UK expats living/working overseas. I needed some criteria information to add FBS to our sourcing system. Michelle was very helpful. Reviewed on: 15th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Their values shine through

In all our dealings with the Family Building Society, their values shine through: fairness, transparency and customer service that goes above and beyond. Taking out a mortgage is a major life event and FBS made it a very good experience. Reviewed on: 15th April 2025

Reply from Family Building Society Thanks for leaving us this review - it's great to hear of your experience with us! Response date: 1st May 2025

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Family Building Society: Mortgages reviews

47% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (615)

Standards of service

Extremely polite and helpful

I spoke to Ryan Brasier.

Excellent service from family building society.

Helpful and friendly advisers provided useful inform...

Extremely helpful and pleasant assistance on the phone.

GREAT SERVICE FROM RYAN VERY CLEAR AND JUST WHAT I R...

Very helpful

Very helpful, seamless transaction, very good inform...

Criteria Check

Their values shine through

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