Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (612 reviews)

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4.91

Based on 612 reviews, last reviewed 13th Jan 2026

47% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

FBS customer services agent was very helpful FBS customer services agent was very helpful when I enquired about renewing my current interest only mortgage loan which is due to expire in April. He... Read more Reviewed on: 13th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (612)

Review of the Family Building Society, Mortgages:

I rang to find out about how to apply for a mortgage.

I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Very helpful staff and polite.

Very helpful staff and polite. I cannot praise them enough for helping me secure a mortgage. Reviewed on: 18th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Louise Taylor was very friendly and professional in...

Louise Taylor was very friendly and professional in her work i would highly recommend you company to others Reviewed on: 18th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Breath of Fresh Air

Generally very little waiting time to speak to customer services and all staff knowledgeable on the products. It's a breath of fresh air compared with the average experience. Reviewed on: 17th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Don't come much better than that!

No waiting, David was quick, knowledgeable, helpful and resolved my query with maximum courtesy and minimum fuss. Thank you. Reviewed on: 14th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

very help full people and good service

very help full people and good service Reviewed on: 14th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

We spoke with Rian Brasier today and he could not ha...

We spoke with Rian Brasier today and he could not have been more helpful. He gave us all the information we needed and was very very polite and understanding. Reviewed on: 12th February 2025