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Family Building Society: Mortgages reviews

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4.91
Based on 627 reviews, last reviewed 12th Feb 2026
38% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

on a call with Serena , on a call with Serena , she was knowledgable , helpful , friendly and prompt with her replies and emails . I got everything i needed from the call Reviewed on: 12th February 2026
Tony Howard's avatar
Tony Howard

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025
david p's avatar
david p
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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (627)

Review of the Family Building Society, Mortgages:

Exellent customer service

5
Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025
Andrew Weight's avatar
Andrew Weight
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

We spoke with Rian Brasier today and he could not ha...

5
We spoke with Rian Brasier today and he could not have been more helpful. He gave us all the information we needed and was very very polite and understanding. Reviewed on: 12th February 2025
Dennis Morgan's avatar
Dennis Morgan
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Informative and friendly.

5
Informative and friendly. Very happy with the experience. Reviewed on: 12th February 2025
Edward H's avatar
Edward H
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Great customer service

5
Everything I call, there is a swift answer and excellent service...maters are always resolved. Reviewed on: 12th February 2025
Richard 's avatar
Richard
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Ryan the mortgage adviser was brilliant and gave me...

5
Ryan the mortgage adviser was brilliant and gave me all the info I needed to make my decision which deal to take. Ryan is a credit to the company Reviewed on: 11th February 2025
Glyn Roberts's avatar
Glyn Roberts
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Making a call to the society

5
Only had two telephone calls to make but the service was prompt and the advice clear and helpful. Reviewed on: 10th February 2025
Peter A's avatar
Peter A
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Over 60's mortgage

5
Currently lookin for an over 60's mortgage for a building renovation project. Louise has been exceptionally helpful throughout and it looks as though Family Building Society will be able to offer the product I am after. Reviewed on: 5th February 2025
Jim H's avatar
Jim H
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Great customer service - poor website

5
Guy was extremely helpful and patient explaining capital and overpayments - but the process of leaving a review is overly complicated - especially if you are trying to use a phone. Reviewed on: 5th February 2025
Lucinda's avatar
Lucinda
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Aaron Nichols was extremely helpful in liaising with...

5
Aaron Nichols was extremely helpful in liaising with the underwriter to get the case agreed and then progressed to offer so was delighted with the outcome. Reviewed on: 4th February 2025
Susan D's avatar
Susan D
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Excellent customer service

5
Excellent customer service and great that you can actually speak to a person ! Reviewed on: 28th January 2025
Wendy R's avatar
Wendy R
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

My call was answered quickly, good customer service.

5
My call was answered quickly, no painful ‘press X for Y’ nonsense, by a pleasant and helpful human who gave me the information and guidance he could. Reviewed on: 25th January 2025
Mark's avatar
Mark
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

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