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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (430 reviews)

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4.91

Based on 430 reviews, last reviewed 29th Apr 2025

97% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

The person I dealt with on the phone was really frie... The person I dealt with on the phone was really friendly and super helpful. Talked me through everything very clearly. Reviewed on: 29th April 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (430)

Review of the Family Building Society, Mortgages:

Helpful staff

Staff very friendly, polite & helpful as had received an unnecessary confusing letter despite having refixed the mortgage deal previously Reviewed on: 26th April 2025

This was my first direct contact with the Building S...

This was my first direct contact with the Building Society and everything was positive delivered with excellent customer service Reviewed on: 4th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Really Good Experience.

I had a really good experience and was given all the help and information I required to enable me to come to my decision. Serena was very polite, helpful and patient in explaining all the options available to me both on the telephone and online. Well done, thank you. Reviewed on: 3rd April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your really good experience with us! Response date: 11th April 2025

Customer Service

Call was dealt with quickly and efficiently by Louise, friendly and helpful. 5 stars! Reviewed on: 2nd April 2025