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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (612 reviews)

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4.91

Based on 612 reviews, last reviewed 13th Jan 2026

45% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

FBS customer services agent was very helpful FBS customer services agent was very helpful when I enquired about renewing my current interest only mortgage loan which is due to expire in April. He... Read more Reviewed on: 13th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (612)

Review of the Family Building Society, Mortgages:

I rang to find out about how to apply for a mortgage.

I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Rosie made everything so easy today, took all the st...

Rosie made everything so easy today, took all the stress out of the situation and sorted everything with ease. This person is a credit to the company areal asset and certainly knows how to deal with people she has great customer rapport and explained everything clearly and concisely. Many thanks one very happy customer. Reviewed on: 29th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear about your excellent experience with Rosie! Response date: 30th July 2024

Guy was very helpful.

Guy was very helpful in explaining the mortgage situation. He was courteous, professional and clear which enabled me to make a decision that I am happy about. Reviewed on: 19th July 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Guy was very helpful! Response date: 25th July 2024

A Pleasure to Deal With

The Family BS is always easy to deal with. They take time to understand the question or request you are making and always provide sensible and prompt advice. Reviewed on: 17th July 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found us a pleasure to deal with! Response date: 25th July 2024

Spoke with Serena concerning my mortgage and renewal...

Spoke with Serena concerning my mortgage and renewal options.She made a number of options to consider and help,me make an appropriate choice.She communicated well and was very knowledgeable Very good customer interface and provided good guidance. Reviewed on: 17th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you felt Serena communicated well regarding your mortgage! Response date: 25th July 2024

LOUISE TAYLOR was a great help to us

LOUISE TAYLOR was a great help to us;a very good listener and very experienced .we definately feel more confident now that we had a meaningful conversation with her Reviewed on: 16th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found Louise was a great help! Response date: 17th July 2024

Great Service

Very prompt call back and the advisor was very knowledgable and helpful Reviewed on: 9th July 2024

Reply from Family Building Society Thank you for your positive feedback! Response date: 17th July 2024

Obtaining a mortgage aged 70.

I returned to this country from Australia in January this year, I wanted to buy my own place. A friend recommended Peter Cook as a mortgage consultant. I contacted Peter and set the process rolling. I thought it was going to be harder than it was. Peter led me by the hand through every step of the process. This enabled me a person who is 70 years of age to get a mortgage and restart his life. I will be forever grateful to Peter Cook. Reviewed on: 9th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive feedback for us specifically regarding Peter Cook. Response date: 17th July 2024

Fantastic hepl and support from Michelle Parry-Bunte...

Fantastic hepl and support from Michelle Parry-Bunter - talked me through every aspect of my none straight forward case Reviewed on: 5th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you found Michelle was a fantastic help for you! Response date: 17th July 2024

Everything went through smoothly.

Everything went through smoothly. Checked all our documents. Reviewed on: 4th July 2024

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear your positive feedback! Response date: 17th July 2024

Alice was very helpful & informative.

Alice was very helpful & informative. Had good Knowledge of the products provided. Reviewed on: 3rd July 2024

Reply from Family Building Society Thank you for taking the time to leave us a review. We're delighted to hear that you found Alice to be very helpful and informative, and that her product knowledge was good. Response date: 4th July 2024

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