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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (627 reviews)

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4.91

Based on 627 reviews, last reviewed 12th Feb 2026

37% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

on a call with Serena , on a call with Serena , she was knowledgable , helpful , friendly and prompt with her replies and emails . I got everything i needed from the call Reviewed on: 12th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (627)

Review of the Family Building Society, Mortgages:

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Friendly and succinct replies to all questions and e...

Friendly and succinct replies to all questions and explanations given when needed. Reviewed on: 22nd August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

We rang the Society and received excellent service t...

We rang the Society and received excellent service today. The important information we needed was quickly given. We were very pleased at the quick action that followed. Reviewed on: 20th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Although not complete in the process yet of applying...

Although not complete in the process yet of applying for a mortgage the service so far has been very good. Quick response times to emails, clear and concise instructions and a very friendly voice on the telephone all add up to a very good customer experience. Reviewed on: 11th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback! Response date: 4th September 2024

Very good service

Like Green has been helpful in our remortgage enquiry and as he has given good customer service we have decided to ask the FBS for our remortgage. Reviewed on: 9th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically with Luke! Response date: 4th September 2024

Rosie was very informative and helpful

Rosie was very informative and helpful Reviewed on: 6th August 2024

Reply from Family Building Society Thank you very much for taking the time to leave us this review, we greatly appreciate your positive feedback, specifically regarding Rosie! Response date: 4th September 2024

Rosie made everything so easy today, took all the st...

Rosie made everything so easy today, took all the stress out of the situation and sorted everything with ease. This person is a credit to the company areal asset and certainly knows how to deal with people she has great customer rapport and explained everything clearly and concisely. Many thanks one very happy customer. Reviewed on: 29th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear about your excellent experience with Rosie! Response date: 30th July 2024

Guy was very helpful.

Guy was very helpful in explaining the mortgage situation. He was courteous, professional and clear which enabled me to make a decision that I am happy about. Reviewed on: 19th July 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found Guy was very helpful! Response date: 25th July 2024

A Pleasure to Deal With

The Family BS is always easy to deal with. They take time to understand the question or request you are making and always provide sensible and prompt advice. Reviewed on: 17th July 2024

Reply from Family Building Society Thank you for leaving us this review, we're so pleased to hear you found us a pleasure to deal with! Response date: 25th July 2024

Spoke with Serena concerning my mortgage and renewal...

Spoke with Serena concerning my mortgage and renewal options.She made a number of options to consider and help,me make an appropriate choice.She communicated well and was very knowledgeable Very good customer interface and provided good guidance. Reviewed on: 17th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear you felt Serena communicated well regarding your mortgage! Response date: 25th July 2024

LOUISE TAYLOR was a great help to us

LOUISE TAYLOR was a great help to us;a very good listener and very experienced .we definately feel more confident now that we had a meaningful conversation with her Reviewed on: 16th July 2024

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear you found Louise was a great help! Response date: 17th July 2024

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Family Building Society: Mortgages reviews

37% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (627)

Exellent customer service

Friendly and succinct replies to all questions and e...

We rang the Society and received excellent service t...

Although not complete in the process yet of applying...

Very good service

Rosie was very informative and helpful

Rosie made everything so easy today, took all the st...

Guy was very helpful.

A Pleasure to Deal With

Spoke with Serena concerning my mortgage and renewal...

LOUISE TAYLOR was a great help to us

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Savings

Join Smart Money People

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