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Family Building Society: Mortgages reviews

4.91
Based on 412 reviews, last reviewed 8th Apr 2025
108% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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6%
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1%
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Latest highest rating:

5

Excellent service from start to finish From start to finish have had such good support and assistance. Very clear explanations. Wuick response and I was en ex pat with no luck till FBS and ... Read more Reviewed on: 8th April 2025
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Susan D

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025
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Daren G

About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (412)

Review of the Family Building Society, Mortgages:

Easy to deal with and very good service

5
Sorted out re mortgage in only a few weeks without any problems. It was simple and excellent service Reviewed on: 25th January 2019
Reply from Family Building Society Hi Chris, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. I’m so glad we could help you with your mortgage. Thanks, Vicky Response date: 15th February 2019
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Family Building Society

Efficient communication about a complex subject.

5
Efficient communication about a complex subject. Felt very confidant the advisor was competent and well informed. Reviewed on: 19th February 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Very helpful staff and polite.

5
Very helpful staff and polite. I cannot praise them enough for helping me secure a mortgage. Reviewed on: 18th February 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Louise Taylor was very friendly and professional in...

5
Louise Taylor was very friendly and professional in her work i would highly recommend you company to others Reviewed on: 18th February 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Breath of Fresh Air

5
Generally very little waiting time to speak to customer services and all staff knowledgeable on the products. It's a breath of fresh air compared with the average experience. Reviewed on: 17th February 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

Don't come much better than that!

5
No waiting, David was quick, knowledgeable, helpful and resolved my query with maximum courtesy and minimum fuss. Thank you. Reviewed on: 14th February 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

very help full people and good service

5
very help full people and good service Reviewed on: 14th February 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025
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Family Building Society

We spoke with Rian Brasier today and he could not ha...

5
We spoke with Rian Brasier today and he could not have been more helpful. He gave us all the information we needed and was very very polite and understanding. Reviewed on: 12th February 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Informative and friendly.

5
Informative and friendly. Very happy with the experience. Reviewed on: 12th February 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Great customer service

5
Everything I call, there is a swift answer and excellent service...maters are always resolved. Reviewed on: 12th February 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

Ryan the mortgage adviser was brilliant and gave me...

5
Ryan the mortgage adviser was brilliant and gave me all the info I needed to make my decision which deal to take. Ryan is a credit to the company Reviewed on: 11th February 2025
Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025
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Family Building Society

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