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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (629 reviews)

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4.91

Based on 629 reviews, last reviewed 18th Feb 2026

32% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

When ringing staff are excellent, so friendly and he... When ringing staff are excellent, so friendly and helpful and actually listen. A delight to deal with. Thank you. Reviewed on: 18th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (629)

Review of the Family Building Society, Mortgages:

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Very helpful team

We are changing to a new fixed rate mortgage in February 2024 and our dealings with Family Building Society have been excellent. We were taken through the process straight forwardly and our options were clearly explained. Having made our choice, we were informed today that everything had smoothly gone through. An excellent result for us helped by the Society's excellent team. Reviewed on: 10th November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased that you found our service team very helpful and that all has gone smoothly with your mortgage! Response date: 14th November 2023

Aaron was efficient and clearly knows what he is doing.

Aaron was efficient and clearly knows what he is doing. Reviewed on: 9th November 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found Aaron efficient and knowledgeable! Response date: 10th November 2023

An excellent Building Society to have a mortgage with

An excellent experience with The Family BS over 8 years of mortgage. Was kept fully informed of a/c status, balance etc throughout. Good communications. Easy to contact using secure messaging. Prompt responses at all times. Was kept fully informed of company matters. Reviewed on: 7th November 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you had an excellent experience with us and found us easy to contact! Response date: 8th November 2023

Excellent advice

Rang Family Building Society for advice re a Joint Borrower Sole Proprieter mortgage. Couldn’t have been more helpful! My daughter and I have been sent application form so we can proceed ! Reviewed on: 2nd November 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased to hear that you had a positive experience with us! Response date: 6th November 2023

Got all the information I needed

Very helpful person in New Business, Louise, answered all our questions re our mortgage options after our fix ends. Great service. Reviewed on: 31st October 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased that you found us very helpful! Response date: 1st November 2023

Great clear understandable advice

Most informative and made what was a confusing situation very clear, allowing me to make good decisions about my mortgage , many thanks Louise Reviewed on: 31st October 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear that you found us clear, understandable and informative! Response date: 1st November 2023

Family by name Family by nature.

Very professional service with the touch of personal care, it does get better never to much trouble to answer questions. Reviewed on: 24th October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear that you found our service very professional! Response date: 31st October 2023

Thank you Mia

Thank you Ailish and Mia for your assistance during the last week. Everything sorted and ready to go. I would unhesitatingly recommend The Family Building Society for mortgages. Reviewed on: 23rd October 2023

Reply from Family Building Society Thank you for taking the time to leave us this review, we're so pleased that you had a positive experience and would recommend us to others! Response date: 31st October 2023

Never had a complaint

Good customer service, clear guidance and quick response Reviewed on: 23rd October 2023

Reply from Family Building Society Thank you for leaving us this review, we're pleased you had a positive experience with us! Response date: 31st October 2023

Brilliant customer service

My discussion regarding a new mortgage, made with Mia, was a perfect experience. Reviewed on: 21st October 2023

Reply from Family Building Society Thank you for leaving us this review, it's great to hear you found our customer service was brilliant! Response date: 31st October 2023

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