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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (631 reviews)

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4.91

Based on 631 reviews, last reviewed 20th Feb 2026

27% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Great service Great service and immediate response Reviewed on: 20th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (631)

Review of the Family Building Society, Mortgages:

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

People we can trust to act in our best interests

We have always felt that the Family Building Society is a safe pair of hands. We have always been treated fairly and kept well-informed, in a timely manner. The products offered are very good value for money. I would say without hesitation that the ethical standards of FBS are head and shoulders above the rest of the industry. Reviewed on: 26th June 2023

Reply from Family Building Society Thank you for taking the time to leave us this feedback, it's so great to hear that you trust us to act in your best interests. Response date: 28th June 2023

understanding personnel

quick replies always and acknowledgement of alternative contact choices. Reviewed on: 22nd June 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, it's great to hear that you find we always reply quickly Response date: 23rd June 2023

Excellent service

I had to unfortunately raise money, by way of a mortgage, at the ripe old age of 71! I went to a Financial Advisor, who approached Family Building Society. The process from start to finish was first class by both companies. The mortgage was agreed and was set up easily. When I had a query, this was answered clearly and immediately, via telephone. Would recommend FBS to anyone. Reviewed on: 16th June 2023

Reply from Family Building Society Thank you for taking the time to leave us this review Pauline, it's great to hear of the excellent service you received. Response date: 20th June 2023

Paperwork and Helpfulness of staff to date very good.

Confirmed verbally fixed mortgage and as promised received offer on 12/6/2023. paperwork and explanations is helpful and user friendly. Reviewed on: 13th June 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're so pleased that you found our staff very good and helpful! Response date: 14th June 2023

Excellent Customer Service

I would like to highlight the excellent customer service provided by Louise. Not only did Louise take time to understand my situation, she explored options as well as finding out about aspects neither of us were sure of. Louise was a very willing helper, making it very easy for me, as a customer, to understand and establish the best outcome for me ! Reviewed on: 8th June 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, we're so pleased to hear that you found Louise was very wiling to help! Response date: 9th June 2023

Some good some not so good

After initial issues with the first contact Aaron: delay in sending me forms and then establishing he had delayed / not passed the completed forms to a relevant section, I have been dealing with Mandy, who does seem to be far more efficient and is helping progress my application. Reviewed on: 7th June 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, I have passed that feedback to the team involved and they have assured me that they will speak to the staff in question for this not to happen again. Response date: 9th June 2023

Extremely helpful and friendly service

With all my dealings with The Family Building Society, in person and on the phone, I have found them to be very friendly and helpful. Particularly with my call with Richard today, who was very informative and answered all my questions Reviewed on: 5th June 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, it's great to hear that you found our service extremely helpful and friendly! Response date: 7th June 2023

Professional and friendly

Mia at Mortguage services switched our mortgage deal with no fuss at all. She was friendly, professional and very efficient and a credit to the family building society. She followed up all the steps with a telephone call, her communication was excellent. Reviewed on: 18th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, it's great to hear you found Mia friendly, professional and very efficient! Response date: 19th May 2023

New Mortgage 2023

We have finally found a decent property and have had an offer ‘in principle’ from the FBS through Jack Marsh at Shirley Hughes FS Reviewed on: 10th May 2023

Reply from Family Building Society Thanks for taking the time to leave us a review, we're so pleased to hear you have had an 'in principle' offer! Response date: 16th May 2023

My experience with FBS

There are very few Building Societies and Banks who will lend to seniors in retirement or still working in retirement.. I cannot recommend FSB to highly. This lender has employees and staff who are dedicated to this section of the market. From the initial phone in contact to the New Business section I was treated with care, consideration and understanding. I would like to Sible out Louise Taylor who embodies all the qualities that this lender offers. Thanks to her and the underwriting team, both of whom have a 'can do attitude'my wife and I can look forward to leaving our rental days behind. Try them out. You won't be disappointed.. Reviewed on: 5th May 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, it's great to hear that you had a great experience with our service! Response date: 16th May 2023

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