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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (635 reviews)

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4.91

Based on 635 reviews, last reviewed 25th Feb 2026

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Professional, friendly and knowledgeable. Professional, friendly and knowledgeable. First rate experience Reviewed on: 25th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (635)

Review of the Family Building Society, Mortgages:

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

FBS BTL MORTGAGE

The service that I have received from the FBS has just been just exceptional. My experience with FBS over the years was simply the best and therefore would not have any hesitation in recommending this wonderful Building Society to anyone. Reviewed on: 3rd February 2023

Reply from Family Building Society Thank you for taking the time to leave us such a great review Yogendra. We are so pleased to hear you found our service exceptional! Response date: 10th February 2023

Well Deserved

Before joining the Family Building Society I had previous experience with others where I was treated by most as just a Computer number. From the day I joined the FBS I knew it was the right choice I have been with them several years for my Mortgage and Savings accounts. On occasions when I needed help with something, the Management and staff on each and every occasion have been helpful, friendly and polite. Their high standards have never dropped. So, in conclusion I would just say, anyone thinking of changing their present Building Society then look no further. You will wonder why you have waited so long.I believe any review should be Honest,Fair and Unbiased and I have tried to be just that. Ron Davis. A member of the Family. Reviewed on: 31st January 2023

Reply from Family Building Society Thank you for taking the time to leave us such a great review Ron. We are so pleased to hear about your experience with us. Response date: 1st February 2023

Brilliant service

Competitive efficient and friendly service Reviewed on: 26th January 2023

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear that you find our service brilliant. Response date: 27th January 2023

Friendly, helpful and knowledgeable

Always helpful and willing to explain in detail what they have on offer. Tom is very helpful and offers support and expertise. Reviewed on: 9th January 2023

Reply from Family Building Society Thank you for taking the time to leave us a review, Wendy. We are so pleased to hear that Tom was so helpful. Response date: 10th January 2023

Paul Roberts

Paul always gives fantastic service. Answers the phone on nearly all occasions and always calls back when he is not able to answer. Paul is always able to give an idea as to whether an application can be put forward on the initial call and is there if you need help throughout the application process. Great communication all round Reviewed on: 12th December 2022

Reply from Family Building Society Thank you for taking the time to leave us a review Lisa. We are so pleased to hear about your experience with Paul. Response date: 12th December 2022

Very helpful

Telephone call for information. Very helpful throughout. Reviewed on: 10th November 2022

Reply from Family Building Society Thanks for taking the time to leave a review. It's really good to hear we were able to help. Response date: 16th November 2022

Feedback

Very helpful lady who answered all my queries Reviewed on: 10th November 2022

Reply from Family Building Society It's good to know we were able to help - thanks for taking the time to leave a review. Response date: 16th November 2022

Super service

I rarely leave reviews, but on this case I felt compelled to. Linda on the new business team was by far the most helpful person I’ve ever interacted with at a financial institution. At the 11th hour our mortgage offer was due to expire because our solicitor somehow failed to submit the required documents by the underwriter’s deadline. It was only thanks to Linda’s sustained efforts, which was quite frankly above and beyond anything I’ve experienced from a bank or building society, that the mortgage was finally processed with hours to go. Thank you. Reviewed on: 12th October 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear how helpful Linda was. Response date: 14th October 2022

A Ghost Mortgage !!

Over the last 5 months FBS have me listed as not having paid a mortgage on a property I don't own and have never lived in.. You can imagine how that appears to the various credit reference agencies. My rating having tumbled from 999 (Yes, us mortals can achieve such a score) to around the 600 mark and getting lower every month. I write to Experian and to Clear Score etc. and I also write to FBS and I receive apologies and they confirm it is their error but nothing happens. The next month it still appears on my record and my financial reputation suffers even more. So, throuhgh no fault of my own, FBS, who overall seem like a very nice company are ruining me through their incompetance. I genuinley would love to say I'm happy and I would recommend them because my experience with the mortgage I do have with them has been nothing but exemplary. But who needs the shadow of a ghost mortgage following them around. Please FBS - Do something about it. Don't just apologise. Reviewed on: 15th September 2022

Reply from Family Building Society Thank you for your comments and I’m sorry to hear of your dissatisfaction. I believe that we have now resolved this matter to your satisfaction. Response date: 16th November 2022

Mortage product advice

Called into Richard at FBS sit was time to renew rates on my existing mortgage. Very helpful and courteous and had all my questions answered promptly. Minimal time on hold. Wish all telephone service these days could be so good. Reviewed on: 5th September 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased with your feedback and glad to hear that Richard was able to help. Response date: 6th September 2022

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