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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (610 reviews)

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4.91

Based on 610 reviews, last reviewed 12th Jan 2026

46% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

I needed help in re-establishing my sign-on details... I needed help in re-establishing my sign-on details with National Counties following a catastrophic loss of data on my laptop. This could only be done... Read more Reviewed on: 12th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (610)

Review of the Family Building Society, Mortgages:

Helpful and friendly advisers provided useful inform...

Helpful and friendly advisers provided useful information. Thank you. Reviewed on: 23rd April 2025

Reply from Family Building Society Thank you for leaving us this review, we're pleased to hear of your positive experience with us! Response date: 1st May 2025

Amy was both engaging and competent

Amy was both engaging and competent, and gave us all the answers we needed to decide our way ahead Reviewed on: 20th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Amy! Response date: 28th October 2025

Louise was very professional, answered all my querie...

Louise was very professional, answered all my queries and was also fun to talk to Reviewed on: 17th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Louise! Response date: 17th October 2025

Very cooperative staff.

Very cooperative staff. Today I spoke to Kasey. She was very very friendly and cooperative. She listen to me and helped me. I always advise my friends to have mortgage from family building society when they need. Family building society is the best I can recommend to others. Reviewed on: 15th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Kasey! Response date: 17th October 2025

Good To Do Business With

Good to do business with and met all expectations with flexible underwriting and prompt responses. Reviewed on: 15th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

First class service with a friendly and confident se...

First class service with a friendly and confident service Reviewed on: 13th October 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025

Ellisa was very helpful & professional.

Ellisa was very helpful & professional. Reviewed on: 13th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Elissa! Response date: 23rd October 2025

Excellent customer service

Spoke to two staff members, Stephanie and Louise. They were both very informative and provided cleat answers to my questions. I felt treated as an individual, and not like a number. Would recommend Family Building Society Reviewed on: 10th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Stephanie and Louise! Response date: 23rd October 2025

Louise was very helpful and professional

Louise was very helpful and professional in my mortgage application Reviewed on: 9th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Louise! Response date: 23rd October 2025

10 OUT OF 10 FOR ELLISSIA.

i was very impressed with the service i had with ELLISSIA shewas very polite and extremily patience with me considering i am not very good on a computor full marks to her Reviewed on: 9th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Elissa! Response date: 23rd October 2025

Pleasant helpful girls on the phone.

Pleasant helpful girls on the phone. Reviewed on: 8th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

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