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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (635 reviews)

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4.91

Based on 635 reviews, last reviewed 25th Feb 2026

24% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Professional, friendly and knowledgeable. Professional, friendly and knowledgeable. First rate experience Reviewed on: 25th February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (635)

Review of the Family Building Society, Mortgages:

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

Standards of service

I have been a mortgage customer for almost 2 years and wish to port my mortgage to a new property.The level of service provided by Linda Franklin was excellent and has enabled me to progress my application due to the rapid provision of all necessary documentation Reviewed on: 27th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review David. We are so pleased to hear that Linda was able to assist you. Response date: 29th June 2022

Excellent

We have a buy-to-let with the Family Building Society. Recently our situation changed and we spoke with Linda to discuss the change in our situation, and explaining our needs. We were pleasantly surprised we were listened to, and our banker sought a solution. A day later she contacted us with the news that our request was not only heard but approved. Common sense, logic, compassion and a sense of old world relationship banking in a world driving towards remote banking. We would highly recommend the FBS to anyone who cares about a relationship with their banker. Reviewed on: 21st June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear that you would recommend us and that Linda was able to help. Response date: 22nd June 2022

A personal touch that makes all the difference

It was our first experience of using the FBS and we were guided through the process by Brenda, who was very helpful and professional at her job. We really felt the products at FBS suited our needs so were very happy to find them after researching online as we had not heard of this company previously. Brenda assisted us in the initial part of the mortgage process and was reliable and has good knowledge. We would recommend FBS to others for mortgages, particularly where you need a 'personal touch' as some of their mortgage products are unique and very good for individual circumstances as we found they do listen to customers needs and try to help. Reviewed on: 14th June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that Brenda was able to assist you and that you felt our products were suited to your needs. Response date: 15th June 2022

Fantastic service today!

Brenda went the extra mile. We made a very large payment today using our savings only to find that because of the Jubilee celebrations we would not know if the money had arrived until after the Jubilee celebrations. Brenda understood that we would be left worrying about it for several days. So she contacted the finance team and told them our concerns and everybody responded speedily to confirm payment had arrived. We can now relax and toast the Queen and Brenda! Reviewed on: 1st June 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so pleased to hear that Brenda was able able to help. Response date: 6th June 2022

Update mortgage

Richard provided me with clear and concise information, enabling me to make the decision. He provided me detail and answered all my question without being rushed Reviewed on: 26th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear that Richard provided you with detailed information and was able to answer all of your questions. Response date: 27th May 2022

Advisors always helpful and personable.Richard today was v reassuring

I have ported my mortgage 3 times and on each occasion I have received excellent customer service Reviewed on: 26th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are so glad that you find our customer service excellent and that Richard was reassuring during the process. Response date: 27th May 2022

Telephone consultation

I discussed our requirements and Richard put forward all our various options so that I was able to understand and select the product most suitable for us. Reviewed on: 23rd May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear that Richard was able to help, Response date: 26th May 2022

Good company to deal with

This service is very friendly and I have had no problems over the years. Reviewed on: 20th May 2022

Reply from Family Building Society Thank you for taking the time to leave us a review, we are so pleased to hear that you find our service to be very friendly. Response date: 23rd May 2022

Very helpful

FBS has been really easy to deal with, very helpful, friendly and clear in their communication. Reviewed on: 6th May 2022

Reply from Family Building Society Thank you for taking the time to leave us such a positive review. Response date: 10th May 2022

Enquiry about product switch

We were reassured about our coming product switch and very pleased we could arrange it so quickly, given the deadline of 30 April Reviewed on: 20th April 2022

Reply from Family Building Society Thank you for taking the time to leave us a review. We are pleased to hear that we were able to help. Response date: 21st April 2022

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