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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (603 reviews)

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4.91

Based on 603 reviews, last reviewed 2nd Jan 2026

47% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

excellent customer service when i called your office... excellent customer service when i called your office to discuss new mortgage products... thank you, you made to whole process easy. Reviewed on: 2nd January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (603)

Review of the Family Building Society, Mortgages:

Dissapointed

Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documents, which added unnecessary frustration to the process. The case was initially referred to them for consideration before the valuation was booked, so it was surprising to receive a decline without prior discussion. It would have been far more constructive to have a conversation about why the case didn’t meet their lending appetite, rather than simply receiving an email with the decision."** Reviewed on: 23rd January 2025

Reply from Family Building Society Dear Daren, Thank you for your feedback. We apologise for any inconvenience caused by a delay in responding. To discuss this further please call us on 03330 140146 or request a call back via: familybuildingsociety.co.uk/contact-us/request-a-callback Kind regards, Family Building Society Response date: 5th February 2025

Introductory Phone Call Bodes Well!

What a joy to speak to an interactive person, who although has to extract certain core info, it is not through a rigid box-ticking process. A promised call-back following a criteria check happened within minutes, with a courtesy call the following day. And love the on-hold music - Santander, eat your heart out! Reviewed on: 26th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Efficient and polite staff.

Efficient and polite staff. The person who answered my call this morning answered all my questions. Reviewed on: 25th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Excellent communications

All of communications with Family Building Society have been helpful, supportive and positive. The advice and guidance provided has been excellent. Reviewed on: 25th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Mortgage Affordability Discussion

With respect to my telephone conversation with Guy Williams, the telephone call served its purpose in providing us with confirmation that we would pass the affordability check for an increase on our mortgage. The conversation was professional, pleasant and expedient. Reviewed on: 24th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Guy! Response date: 23rd October 2025

Eric was excellent, very patient with my questions a...

Eric was excellent, very patient with my questions and gave comprehensive answers. The Reviewed on: 23rd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Arounima Rosun, was very patient during my inquiry/C...

Arounima Rosun, was very patient during my inquiry/Call. Very Helpful. Reviewed on: 23rd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

I was given good detailed and accurate information a...

I was given good detailed and accurate information and advice. Reviewed on: 22nd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025

Mortgage success!!

On the phone I spoke with Alice Bennett and she sorted out my situation effectively and efficiently. As a result I am happily continuing with TFBS. Another 5 years fixed rate with my mortgage. Reviewed on: 22nd September 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Alice! Response date: 28th October 2025

Found my initial phone contact very helpful with ver...

Found my initial phone contact very helpful with very amiable advisor Reviewed on: 22nd September 2025

Guy Williams was fantastic !

Guy Williams was fantastic ! Talked me through options with clarity and helped me with laptop display. A credit to your organisation. Reviewed on: 18th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Guy! Response date: 23rd October 2025

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Family Building Society: Mortgages reviews

47% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (603)

Dissapointed

Introductory Phone Call Bodes Well!

Efficient and polite staff.

Excellent communications

Mortgage Affordability Discussion

Eric was excellent, very patient with my questions a...

Arounima Rosun, was very patient during my inquiry/C...

I was given good detailed and accurate information a...

Mortgage success!!

Found my initial phone contact very helpful with ver...

Guy Williams was fantastic !

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Savings

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