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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (604 reviews)

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4.91

Based on 604 reviews, last reviewed 7th Jan 2026

44% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

The team at the fbs are always so helpful, polite an... The team at the fbs are always so helpful, polite and knowledgeable. Reviewed on: 7th January 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (604)

Review of the Family Building Society, Mortgages:

A very satisfied customer...and then some!

Taking out a mortgage at the grand old age of 69 years having been told by my mortgage advisor the likelihood of which “may not be easy”,I persisted.And there you were. My one product with The Family Building Society,hasn’t required much direct contact it has to be said.However,the few occasions it has been necessary,I have met with friendly,supportive,professional individuals for whom nothing was too much trouble. Likewise,having recently remortgaged,everything was explained and I was kept informed every step of the way. Thank you. Reviewed on: 3rd June 2021

Reply from Family Building Society Thanks for your positive review Margaret. It's great to know we were able to help you! Response date: 8th June 2021

Friendly and knoledgeable staff

Alison was very fiendly, helpful and knowledgeable in assisting me with a mortgage application Reviewed on: 26th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Introductory Phone Call Bodes Well!

What a joy to speak to an interactive person, who although has to extract certain core info, it is not through a rigid box-ticking process. A promised call-back following a criteria check happened within minutes, with a courtesy call the following day. And love the on-hold music - Santander, eat your heart out! Reviewed on: 26th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Efficient and polite staff.

Efficient and polite staff. The person who answered my call this morning answered all my questions. Reviewed on: 25th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Excellent communications

All of communications with Family Building Society have been helpful, supportive and positive. The advice and guidance provided has been excellent. Reviewed on: 25th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Mortgage Affordability Discussion

With respect to my telephone conversation with Guy Williams, the telephone call served its purpose in providing us with confirmation that we would pass the affordability check for an increase on our mortgage. The conversation was professional, pleasant and expedient. Reviewed on: 24th September 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Guy! Response date: 23rd October 2025

Eric was excellent, very patient with my questions a...

Eric was excellent, very patient with my questions and gave comprehensive answers. The Reviewed on: 23rd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Arounima Rosun, was very patient during my inquiry/C...

Arounima Rosun, was very patient during my inquiry/Call. Very Helpful. Reviewed on: 23rd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

I was given good detailed and accurate information a...

I was given good detailed and accurate information and advice. Reviewed on: 22nd September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025

Mortgage success!!

On the phone I spoke with Alice Bennett and she sorted out my situation effectively and efficiently. As a result I am happily continuing with TFBS. Another 5 years fixed rate with my mortgage. Reviewed on: 22nd September 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Alice! Response date: 28th October 2025

Found my initial phone contact very helpful with ver...

Found my initial phone contact very helpful with very amiable advisor Reviewed on: 22nd September 2025

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Family Building Society: Mortgages reviews

44% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (604)

A very satisfied customer...and then some!

Friendly and knoledgeable staff

Introductory Phone Call Bodes Well!

Efficient and polite staff.

Excellent communications

Mortgage Affordability Discussion

Eric was excellent, very patient with my questions a...

Arounima Rosun, was very patient during my inquiry/C...

I was given good detailed and accurate information a...

Mortgage success!!

Found my initial phone contact very helpful with ver...

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Savings

Join Smart Money People

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