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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.87 (433 reviews)

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4.91

Based on 433 reviews, last reviewed 7th May 2025

111% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Louise Taylor was exceptionally helpful and professi... Louise Taylor was exceptionally helpful and professional. She couldn’t do enough to help us. Louise promised to get back to us, and true to her word s... Read more Reviewed on: 7th May 2025

Latest lowest rating:

1

Dissapointed Here’s a reworded version of your feedback: **"The experience with Family was disappointing. There was a significant delay in reviewing the documen... Read more Reviewed on: 23rd January 2025

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About this product

Are you hoping to purchase your dream home? Finding the right mortgage product is a huge step in your homeownership journey. We collect Family Building Society mortgage reviews to help you make an informed decision when choosing your lender.

Family Building Society is a trading name of National Counties Building Society, offering a range of mortgage products. Always be confident that you understand the terms, conditions and interest rates of a mortgage product. Consult the lender or an independent advisor if you’re unsure or have any questions.

If you’re considering a Family Building Society mortgage, read our reviews to learn more about the lender. Find out how satisfied borrowers have been with the service they’ve received from the Society. Learn about the application process and whether customers have found it easy to understand. All of this and more can be found in our Family Building Society mortgage reviews.

Have you got a mortgage with Family Building Society? What mortgage product do you have and have you been satisfied with it so far? How did you find the application process: did you feel supported throughout? What has your experience been like with the customer service team? Highlight any pros and cons you’ve found so far. Write an honest Family Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Family Building Society Mortgages reviews (433)

Review of the Family Building Society, Mortgages:

I rang to find out about how to apply for a mortgage.

I rang to find out about how to apply for a mortgage. The security process was politely and quickly gone through, and Kieran from the New Business Team was extremely helpful and informative. Reviewed on: 28th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your positive feedback! Response date: 11th April 2025

Making a call to the society

Only had two telephone calls to make but the service was prompt and the advice clear and helpful. Reviewed on: 10th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025

Over 60's mortgage

Currently lookin for an over 60's mortgage for a building renovation project. Louise has been exceptionally helpful throughout and it looks as though Family Building Society will be able to offer the product I am after. Reviewed on: 5th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Great customer service - poor website

Guy was extremely helpful and patient explaining capital and overpayments - but the process of leaving a review is overly complicated - especially if you are trying to use a phone. Reviewed on: 5th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear your feedback! Response date: 1st April 2025

Aaron Nichols was extremely helpful in liaising with...

Aaron Nichols was extremely helpful in liaising with the underwriter to get the case agreed and then progressed to offer so was delighted with the outcome. Reviewed on: 4th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Excellent customer service

Excellent customer service and great that you can actually speak to a person ! Reviewed on: 28th January 2025