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Family Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.89 (622 reviews)

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4.91

Based on 622 reviews, last reviewed 3rd Feb 2026

44% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Family Building Society Mortgage Information Louise was very helpful, and explained in detail all the options that are open to us. We look forward to speaking to Louise’s colleague on Friday betw... Read more Reviewed on: 3rd February 2026

Latest lowest rating:

1

Gillian Collard was very very helpful thank you. Gillian Collard was very very helpful thank you. very patient Reviewed on: 6th June 2025

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About this product

Family Building Society mortgages are available with fixed or variable interest rates.

Family Building Society use tailored credit checks rather than credit scoring to assess affordability and have specialist mortgages for first time buyers. There’s a range of mortgages for landlords and self-employed too.

Family Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Family Building Society before, you can also leave a review and share your experience.

Family Building Society Mortgages reviews (622)

Review of the Family Building Society, Mortgages:

Exellent customer service

Exellent customer service - I had some pretty dumb questions about my offset mortgage account, but your fantastic customer service representative, Gillian Collard, was patient, highly professional and explained everything perfectly. Absolutely faultless! Reviewed on: 30th April 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025

10 OUT OF 10 FOR ELLISSIA.

i was very impressed with the service i had with ELLISSIA shewas very polite and extremily patience with me considering i am not very good on a computor full marks to her Reviewed on: 9th October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Elissa! Response date: 23rd October 2025

Pleasant helpful girls on the phone.

Pleasant helpful girls on the phone. Reviewed on: 8th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Staff are so helpful and patient

Staff are so helpful and patient Reviewed on: 3rd October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Agent had friendly telephone manner and was informat...

Agent had friendly telephone manner and was informative. Reviewed on: 3rd October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

I spoke with Louise Taylor and she was very helpful...

I spoke with Louise Taylor and she was very helpful and talked me through all of my options for a mortgage renewal. Reviewed on: 2nd October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Louise! Response date: 28th October 2025

Mortgage extension review

They have been very efficient and friendly during the process, letting me go at my own pace. Reviewed on: 1st October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Best customer care & service

Best customer care & service, we had terrible problems with computers and communication your staff (Domnika and Sandra) were the best ever! Reviewed on: 1st October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Lisa Adams was very helpful and understanding.

Lisa Adams was very helpful and understanding. Her knowledge was excellent, she took her time to make sure i understood everything about my mortgage switch. She clearly explained how i could pay in money to help reduce my new switched mortgage and when i pay in the allowed 10% per annum payment allowed Reviewed on: 26th September 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Lisa! Response date: 17th October 2025

Friendly and knoledgeable staff

Alison was very fiendly, helpful and knowledgeable in assisting me with a mortgage application Reviewed on: 26th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

Introductory Phone Call Bodes Well!

What a joy to speak to an interactive person, who although has to extract certain core info, it is not through a rigid box-ticking process. A promised call-back following a criteria check happened within minutes, with a courtesy call the following day. And love the on-hold music - Santander, eat your heart out! Reviewed on: 26th September 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

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Family Building Society: Mortgages reviews

44% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Mortgages reviews (622)

Exellent customer service

10 OUT OF 10 FOR ELLISSIA.

Pleasant helpful girls on the phone.

Staff are so helpful and patient

Agent had friendly telephone manner and was informat...

I spoke with Louise Taylor and she was very helpful...

Mortgage extension review

Best customer care & service

Lisa Adams was very helpful and understanding.

Friendly and knoledgeable staff

Introductory Phone Call Bodes Well!

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Savings

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