Write a review

Family Building Society: Savings reviews

Name: Savings
Rating: 4.49 (772 reviews)

View other Family Building Society products

4.60

Based on 772 reviews, last reviewed 17th May 2025

191% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

75%

13%

Latest highest rating:

5

Gill Collard provided excellent customer service Gill Collard provided excellent customer service supporting me all through opening a savings account. Reviewed on: 17th May 2025

Latest lowest rating:

1

Read my review and don't take out a 5 year bond.. I had a 5 year bond with the society which expired mid october 24. As I was out of the country at the time, the society decided to reinvest my money ... Read more Reviewed on: 30th December 2024

Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (772)

Review of the Family Building Society, Savings:

Didn’t take too long to answer the phone, I like the...

Didn’t take too long to answer the phone, I like the fact that you can take instructions over the phone, simple. And answered all of my questions .. thank you Reviewed on: 13th May 2025

Gill Collard provided excellent customer service

Gill Collard provided excellent customer service supporting me all through opening a savings account. Reviewed on: 17th May 2025

I was very happy with the help from the customer ser...

I was very happy with the help from the customer services rep. Always think it's a bit ridiculous to recommend a bank or savings account. I recommend it if it has a high interest rate, not if it hasn't. Reviewed on: 16th May 2025

Excellent service

Following a change to your systems I needed help to migrate my details and the CSA I spoke to was very helpful and patient - overall excellent service Reviewed on: 16th May 2025

Catherine who helped resolve my problems with lookin...

Catherine who helped resolve my problems with looking was very polite,patient and helpful and was able to sort out the issues I was struggling with Reviewed on: 16th May 2025

Call to query logging into new system.

Call to query logging into new system. Resolved efficiently and good customer service Reviewed on: 15th May 2025

Lisa was a very helpful and knowledgeable assistant

Lisa was a very helpful and knowledgeable assistant Reviewed on: 15th May 2025

Very People Friendly Building Society

I needed to contact Family Building Society with some important questions I had to do with my account. They were easy to contact and Aimee Kennedy was extremely helpful, patient and clear. to speak with on the phone. Reviewed on: 15th May 2025

Very Helpful Customer Service Team.

Very helpful customer service team. The newly overhauled website is much more user-friendly. One tip: please show the customer their password when logging in as other companies do, thank you. Reviewed on: 15th May 2025

Good clear advice on opening new account

I needed advice on how to change my savings account to an ISA account and the agent Thomas White was very helpful and patient talking me through the process Reviewed on: 15th May 2025

ISA Transfer

Lisa Adams answered my queries regarding maturing ISA Transfer from Skipton BS to FBS. She was polite, patient & helpful and put my mind at rest. Reviewed on: 14th May 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Regular Saver
from HSBC 4.45 from 25 reviews
Fixed Rate Saver
from Sainsburys Bank 3.63 from 8 reviews
Savings
from Punjab National Bank 1.40 from 4 reviews

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub