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Family Building Society: Savings reviews

Name: Savings
Rating: 4.47 (818 reviews)

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4.55

Based on 818 reviews, last reviewed 30th May 2025

339% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Verification Code I phoned for my verification code and Donika was very helpful and provided all the details I required. Reviewed on: 30th May 2025

Latest lowest rating:

1

Awful website to log in First phone call 27/05/25 staff helpful but phone line terrible 3 second time delay between conversation, I am deaf and it was a very difficult call p... Read more Reviewed on: 28th May 2025

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (818)

Review of the Family Building Society, Savings:

No fuss ISAs

I was fed up with banks changing the ISA rate after the initial year and giving derisory rates. It was such a fiddle to change the provider. The Family Building Society market tracker ISA gives a reasonable rate and saves constantly swapping around. You could get a slightly better rate if you are inclined to shop around, but there's not much in it. ( Disclosure: I also do some work for the FBS.) Reviewed on: 20th December 2017

Verification Code

I phoned for my verification code and Donika was very helpful and provided all the details I required. Reviewed on: 30th May 2025

Good service

I spoke with Lisa Adams and she dealt with my problem efficiently Reviewed on: 30th May 2025

Always had a good experience.

Always had a good experience. Lisa was also very helpful in carrying out my wishes by telephone.prompt and efficient Reviewed on: 30th May 2025

Online Asssistance

I contacted the help desk to unlock my online account following the recent system update. I spoke to Ellissa Agodi who guided me through the process in a very polite, patient and professional manner. At no time did i feel rushed or an inconvenience and she stayed on the call until i had successful completed the re-registering process and had full access to my accounts. She was a credit to the building society and a great example of what customer service should be like. Reviewed on: 29th May 2025

Long telephone wait time But good service when conn...

Long telephone wait time But good service when connected Reviewed on: 29th May 2025

Catherine was very patient whilst resetting my login...

Catherine was very patient whilst resetting my login details which was very much appreciated Reviewed on: 29th May 2025

Awful website to log in

First phone call 27/05/25 staff helpful but phone line terrible 3 second time delay between conversation, I am deaf and it was a very difficult call problem not resolved. Next phone call today again staff helpful managed to reset account then tried to log on with e mail and could not. Was also sent via e mail a new user name which again did not work. Will have to go into Epsom branch so I can access my account to close it down. I cannot cope with this hassle every time I try to log in and I’ve never had problems with Cambridge, Nationwide, Halifax, Coventry ,Santander accounts. Also your only base in Epsom can’t even be bothered to instil a Hearing Loop system which I think is discrimination Reviewed on: 28th May 2025

The personal touch comes to the rescue

I opened an ISA but couldn’t fund it. I got a message that my identity couldn’t be verified, which made no sense to me as I already had an account and had been through the ID verification for that when I opened it. I phoned to query what was going on. The wait to speak to someone was lengthy (I originally got through in minutes , but then was kept on hold for over 30 minutes waiting to speak to the correct team), which was the only downside of my experience. The woman who answered was very pleasant, and after some discussion she informed me that all new accounts required a linked account, and they had been unable to automatically verify the new account at a different bank that I had chosen as my linked account. She was able to rectify this by changing my linked account to the one I used for my other account. Sorted. Reviewed on: 28th May 2025

Issues setting up online Acc - But sorted-Thanks .

Had issues setting up an online Acc. But, staff were very helpful. Avoid phoning them towards 4:30pm (was 8th in the queue) as lines close at 4:30pm (the queue just hang up). But when you eventually get to speak to staff, they are exceptionally helpful and nothing was too much bother. More to the point, matters were sorted and I feel a happy customer. I have only been an account holder for a few days. Hopefully things will continue in a postive way. Reviewed on: 28th May 2025

Poor communication

The Family Building Society changed it's login process without informing me It meant me going through the process of re-registering and receiving access code through the post. This delayed my ability to withdraw funds and the process was cumbersome. It was disappointing this was not communicated to me advance. It came as a surprise when I tried to login Reviewed on: 28th May 2025

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