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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1238 reviews)

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4.55

Based on 1,238 reviews, last reviewed 17th Feb 2026

33% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Excellent Customer Service. Spoke with Tracy who was exceptionally good in solving my quarry with the account as well as system, she guided us through the system with ease so tha... Read more Reviewed on: 17th February 2026

Latest lowest rating:

1

FBS have made it extremely difficult to set up a jis... FBS have made it extremely difficult to set up a jisa for my son - I now only know it has been set up because I phoned to enquire. Money has been paid... Read more Reviewed on: 14th February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1238)

Review of the Family Building Society, Savings:

Quick response.

No call queue. Vandelle Shango answered my questions efficiently. Reviewed on: 14th February 2025

Reply from Family Building Society Thank you for taking the time to leave us this review, it's great to hear of your positive experience with us! Response date: 1st April 2025

Customer service is excellent.

Customer service is excellent. Was able to resolve my problem. Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

Good service in getting my account web access

Good service in getting my account web access Reviewed on: 10th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 10th November 2025

Friendly and helpful

I had a friendly and helpful response to my query from Kasey Reviewed on: 6th November 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 7th November 2025

Fixed rate products coming to maturity

Excellent help from a customer services person this morning, very helpful with great communication skills Reviewed on: 4th November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 5th November 2025

Excellent customer service

Kasey Turner was very helpful and resolved my problem with login quickly Reviewed on: 3rd November 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 3rd November 2025

So efficient and pleasant to deal

So efficient and pleasant to deal with on the phone and really competitive interest rates. Unlike many, they still do postal accounts which we much prefer but you can do online if you so wish. Also you can phone them and they are very helpful. Documents come through quickly on postal accounts and with a Certificate. So, this is why we would recommend them. Reviewed on: 31st October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 3rd November 2025

Family BS among the Best

Being with several Building Societies, Family BS ranks among the best: Very informative, good interest rates and customer service. Only criticism is that they send a paper annual statement instead of by email or on the web site. Reviewed on: 30th October 2025

Reply from Family Building Society Thank you for your positive feedback regarding our service. Your feedback regarding annual paper statements has been passed on to the relevant team to support ongoing improvements to our services. Kind regards Family Building Society Response date: 3rd November 2025

It’s wonderful to be able to speak with someone who...

It’s wonderful to be able to speak with someone who was extremely patient and understanding land very helpful Reviewed on: 29th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Open an account.

Went in to the branch to open an account. The assistant gave me the relevant documents to fill in and had crossed out the parts which did not relate to my application, thus saving my time. Passed the documents back, checks were made and I had the account I required. Everything went smoothly in and out less than 20 minutes. Reviewed on: 28th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience at our branch! Response date: 28th October 2025

Opening a Market tracker savings account

I opened the market tracker savings account online but had to go into the branch to transfer money into it from my branch saver. I was treated very well as is usual in that branch. Reviewed on: 25th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025

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