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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1233 reviews)

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4.55

Based on 1,233 reviews, last reviewed 10th Feb 2026

45% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Changes to account.(Elissa) After a very short wait my query was courteously and efficiently dealt with by Elissa. I cannot fault her knowledge, patience and kindness. Reviewed on: 10th February 2026

Latest lowest rating:

1

I am finding it impossible to follow instructions af... I am finding it impossible to follow instructions after re registration. They are just not clear or precise so find myself locked out of my account. I... Read more Reviewed on: 4th February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1233)

Review of the Family Building Society, Savings:

Very Helpful Customer Service Team.

Very helpful customer service team. The newly overhauled website is much more user-friendly. One tip: please show the customer their password when logging in as other companies do, thank you. Reviewed on: 15th May 2025

So efficient and pleasant to deal

So efficient and pleasant to deal with on the phone and really competitive interest rates. Unlike many, they still do postal accounts which we much prefer but you can do online if you so wish. Also you can phone them and they are very helpful. Documents come through quickly on postal accounts and with a Certificate. So, this is why we would recommend them. Reviewed on: 31st October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 3rd November 2025

Family BS among the Best

Being with several Building Societies, Family BS ranks among the best: Very informative, good interest rates and customer service. Only criticism is that they send a paper annual statement instead of by email or on the web site. Reviewed on: 30th October 2025

Reply from Family Building Society Thank you for your positive feedback regarding our service. Your feedback regarding annual paper statements has been passed on to the relevant team to support ongoing improvements to our services. Kind regards Family Building Society Response date: 3rd November 2025

It’s wonderful to be able to speak with someone who...

It’s wonderful to be able to speak with someone who was extremely patient and understanding land very helpful Reviewed on: 29th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025

Open an account.

Went in to the branch to open an account. The assistant gave me the relevant documents to fill in and had crossed out the parts which did not relate to my application, thus saving my time. Passed the documents back, checks were made and I had the account I required. Everything went smoothly in and out less than 20 minutes. Reviewed on: 28th October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience at our branch! Response date: 28th October 2025

Opening a Market tracker savings account

I opened the market tracker savings account online but had to go into the branch to transfer money into it from my branch saver. I was treated very well as is usual in that branch. Reviewed on: 25th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025

Excellent service for new account opening

The opening of a new Market Tracker Saver account was handled by Alexis Osborne efficiently, quickly and with a friendly attitude. Reviewed on: 22nd October 2025

Reply from Family Building Society Thank you for taking the time to leave us this your review. It's great to hear of your positive experience with Alexis! Response date: 23rd October 2025

"FAMILY" sums up the service offered.

I am a new "saver" with Family Building Society. Elderly and prone to pushing wrong buttons, I have had nothing but the best and most courteous of help, both written and verbal from The Family Service Team (NEW/AC/RTN/ID) Reviewed on: 21st October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025

Excellent Customer Service!

Lisa Adams, the Customer Service representative I spoke to, was very polite, helpful and attentive throughout the phone call, which was to arrange what I wanted to do with a savings bond due to mature next week. Reviewed on: 21st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

Apart from waiting for a long,long time for the phon...

Apart from waiting for a long,long time for the phone to be answered !! .........I was treated with polite efficiency by Lisa Adams who I thank very much. Reviewed on: 21st October 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025

I had a great deal of help on the telephone today.

I had a great deal of help on the telephone today. Reviewed on: 17th October 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 17th October 2025

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