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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1252 reviews)

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4.55

Based on 1,252 reviews, last reviewed 10th Mar 2026

17% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

My call was answered quickly and efficiently My call was answered quickly & efficiently as was my problem, did. It feel rushed or pressured whilst trying to sort out new signing in details Reviewed on: 10th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1252)

Review of the Family Building Society, Savings:

Service at Epsom office

Good front office service from Alexis Osborne Reviewed on: 2nd May 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your experience with us! Response date: 2nd May 2025

The most consistent savings rates

Have been with the Society for over 30 years. Their rates are rarely uncompetitive Reviewed on: 24th November 2020

Excellent service from staff, who are excellently led.

Although, they offer excellent online facilities - my preferred way-if you have to use the phone there is easy access and if a helpful answer is not immediately possible, you are rung back in good time. Reviewed on: 24th November 2020

Great service

I always feel welcome when I visit the Epsom branch and this encourages me to continue using FBS. I have always found a competitive account. Reviewed on: 23rd November 2020

Very Good

Know what they are doing unlike the banks Reviewed on: 22nd November 2020

A very good Building Society

Always polite and helpful whenever I have had occasion to phone with a query. Reviewed on: 21st November 2020

Excellent Company

Feel our money is safe with The Family Building Society Reviewed on: 20th November 2020

great product

ISA pays good interest rate. usually one of the highest on the market. Reviewed on: 20th November 2020

Clear, concise and uncomplicated information

I trust the Family Building Society. They give a savings rate that matches anything else I can get for the amount of money I have and how I want access to it. Their communications are easily understood and I feel that they do care about their customers. Reviewed on: 20th November 2020

COMPETITIVE PRODUCTS

The Family Building Society has the easiest and best website I have ever come across... well done Directors. john franklin Reviewed on: 19th November 2020

Reliable Buiding Society values

A traditional Building Society with traditional values Reviewed on: 18th November 2020

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