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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,253 reviews, last reviewed 10th Mar 2026
15% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

I was dealt with today by Messiah who was very polit... I was dealt with today by Messiah who was very polite and helpful Reviewed on: 10th March 2026
Aileen B's avatar
Aileen B

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026
JD's avatar
JD
Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1253)

Review of the Family Building Society, Savings:

Matured Bond

1
Encouraged to use online service. Used the service to give bond maturity instructions. Received an email confirming receipt. Maturity date came and went and nothing happened. Eventually spoke to a human who said that they hadn’t received instructions!! Assured me that it would be dealt with immediately. Nothing happened!! Sent two emails today and got an automated reply to say they were very busy!! Still awaiting return of my investment. I was initially going to re-invest but have lost all confidence in this institution - very unimpressed! Reviewed on: 6th June 2025
Janice T's avatar
Janice T
Reply from Family Building Society Thank you for your feedback and we’re very sorry for the inconvenience you’ve experienced following the recent maturity of your bond. We understand how frustrating this must have been and have shared your comments with the appropriate team. While we’re pleased to hear that you have now received your funds, this situation does not reflect the standard of service we aim to provide. We truly appreciate you bringing this to our attention. Kind regards, Family Building Society. Response date: 11th June 2025
The Family Building Society Logo
Family Building Society

On line savings

3
I'm not really keen on online accounts but to get anything near a decent % interest it's the way to go. In my experience the people I've dealt with at F.B.S. have been excellent and very helpful. Reviewed on: 26th July 2019
Mark 's avatar
Mark

Easy setup for savings

5
set up an easy access account with FBS - Easy to set up and manage, with a good rate - so in for the long term. Reviewed on: 26th July 2019
Jet Defloor's avatar
Jet Defloor

Fantastic customer service.

5
I took out what I thought was 4 windfall bonds but put all the money in one bond by mistake. The error was immediately rectified and they couldn't have been more helpful Reviewed on: 26th July 2019
Kirsteno007 's avatar
Kirsteno007

true to its name consistantly market best savings rates.pot-in here why look elsewhere

5
we are more than happy to save & sleep happily thanks for alerts Reviewed on: 26th July 2019
kasi's avatar
kasi

Good service

5
These people are thorough in their service...security is good, accessibility to help is prompt and efficient. Very happy with them. Reviewed on: 26th July 2019
Birgitta 's avatar
Birgitta

Savings review

4
Good communication with regard to savings and future changes. Good access to branch staff. Very friendly Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Your online access is really very difficult. I am still not able to access my online account. E.g. promised a verification code but none was sent. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Friendly, well informed, helpful staff. Convenient location. Good interest rates. Variety of products. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
Personal service and convenience. Would like easier internet access. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

Savings review

5
The split between two different brand names and two different websites is inconvenient; in particular some clients may miss what is available by not checking both websites. Reviewed on: 19th July 2019
Epsom branch customer's avatar
Epsom branch customer

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