Write a review

Go to business site

Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1255 reviews)

View other Family Building Society products

4.55

Based on 1,255 reviews, last reviewed 12th Mar 2026

13% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Excellent customer service I use Family Building Society for my savings as they have excellent customer service, you can ring and speak to a human! what's more the humans are po... Read more Reviewed on: 12th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

Visit provider site Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1255)

Review of the Family Building Society, Savings:

Helpful staff who took the time to listen explain an...

Helpful staff who took the time to listen explain and answer questions Reviewed on: 8th May 2025

Excellent service

Excellent customer service. Always extremely helpful. If anything requires clarification customer services always phone to ensure that we receive the correct information. Reviewed on: 3rd February 2019

Reply from Family Building Society Hi Amanda, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Brilliant so far

So far we haven’t had any problems. The girls on the telephone have been brilliant and everything has gone through smoothly Reviewed on: 1st February 2019

Reply from Family Building Society Hi Jenny, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Tracker Bonds

Having searched around for the best interest rates, we were fortunate to find the Family Building Society. The rates on tracker bonds are linked to bank rate and over the last few years the monthly interest we receive has been higher than any other investments. Reviewed on: 31st January 2019

Reply from Family Building Society Hi Janice, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Quick to answer, no long introductory message, positive replies

Your ISA market rate - 1.33% at the moment - is goodish news in a poorly performing market. I don't normally recommend services, since my experience may not reflect other peoples', but I make an exception for the FBS Reviewed on: 30th January 2019

Reply from Family Building Society Hi Jon, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Windfall bond

Get the feeling that Windfall bond holders are second class savers, why not let us know each month, even if we have not won, by email? Reviewed on: 29th January 2019

Reply from Family Building Society Thank you for your question regarding the Windfall Bond. The Windfall Bond draw is on 10th of the month and winners are notified within 10 days of the draw. We are required to verify the winning account holders before we can publish their information. We aim to have our winners list published on our website as soon as all account holders are verified, and some months this process can be quicker than others. However, your feedback is appreciated and I have passed your comments regarding e-mail notification to the relevant team, so that they can consider any improvements to our communications in this regard. If you need any further help, please email [email protected] or call our Family Service Team on 03330 140144. Thanks, Vicky Response date: 5th February 2019

A grand little Building Society

I hadn't even heard of this Building Society {BS} when a friend recommended the Family BS. I was looking put somewhere to put some money where I could get instant access and a decent rate of interest in these difficult times for savers. The Family BS met that requirement. Opening the account was easy and straight forward and they seem like a decent set of people to deal with. I would recommend them. Reviewed on: 29th January 2019

Reply from Family Building Society Hi Graham, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Innovative products

Windfall bond and acting upon customer feedback excellent Reviewed on: 29th January 2019

Reply from Family Building Society Hi Mike, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

They listen to customers

Online Account opening now very efficient and market leading products available. Reviewed on: 29th January 2019

excellent to deal with by phone

as we live in south wales,i find you very helpful to deal with on the telephone. Reviewed on: 27th January 2019

Reply from Family Building Society Hi Mr and Mrs Thomas, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

ISA

I'm not a big saver but Family Building Society made it eay for me to set up and now with an on-line service. They don't bombard you with paperwork and offers just key one's that could afect your saving decisions Reviewed on: 27th January 2019

Reply from Family Building Society Hi Steve, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Boom Community Bank 4.92 from 485 reviews
Savings
from Allica 4.82 from 1313 reviews
Savings
from Commsave Credit Union 5.00 from 3 reviews

Want to see more from Family Building Society?

Insurance
from Family Building Society 5.00 from 2 reviews
Mortgages
from Family Building Society 4.92 from 642 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub