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Family Building Society: Savings reviews

Name: Savings
Rating: 4.55 (1255 reviews)

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4.55

Based on 1,255 reviews, last reviewed 12th Mar 2026

13% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Excellent customer service I use Family Building Society for my savings as they have excellent customer service, you can ring and speak to a human! what's more the humans are po... Read more Reviewed on: 12th March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1255)

Review of the Family Building Society, Savings:

Helpful staff who took the time to listen explain an...

Helpful staff who took the time to listen explain and answer questions Reviewed on: 8th May 2025

Security Concious

I was recommended to Family Building Society by the Daily Mail financial page. I opened a joint savings account - then the security problems started. I persisted with helpful staff, after many hiccups over security. Our account is now up and running, good interest rate and helpful/polite staff. Reviewed on: 15th December 2018

Reply from Family Building Society Hi Jeffrey, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

5 year fixed rate ISA

I transferred years of ISA savings into this product in order to receive an annual income. Unfortunately it was not clear that the interest was not paid out. Be wary, if you require your interest paid rather than accrued then this product is not for you. Reviewed on: 5th December 2018

Reply from Family Building Society Hi Eileen, thanks for your review and feedback. So I can look into this for you, please could you email your details to [email protected] or call our Family Service Team on 03330 140144. Response date: 29th January 2019

Small, but perfectly formed, dynamic but espusing traditional values!

Work is done swiftly, staff are knowledgeable, the branch experience is very pleasant! Reviewed on: 2nd December 2018

Reply from Family Building Society Hi Roger, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Interesting Product

Windfall Bond is an interesting product. Everyone knows Premium Bonds. This is an interesting copy but with better odds of winning. Would recommend if anybody was interested, but never comes up in conversations. Reviewed on: 29th November 2018

Reply from Family Building Society Hi Alistair, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Taditional Values

I was looking for a well established Building Society with traditional values, excellent customer service, very good interest rates and products to place my life savings after I retired. Not only did they tick all the boxes they exceeded my expectations! Reviewed on: 28th November 2018

Reply from Family Building Society Hi Louli, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Good range of products

Family Building Society communicate well without inundating you with emails. They have a good range of products and the interest rates are usually comparable with other companies. The windfall bonds I think are quite unique and although not high interest give you the chance of winning one of the prizes so while interest rates are low are worth a shot. Reviewed on: 28th November 2018

Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

Competitive rates, great service

I have a fixed rate savings product which has had competitive rates. I am pleased with the level of communication and service with FBS and their fairness in business. Reviewed on: 24th November 2018

Reply from Family Building Society Hi there, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019

A new way to buy savings bonds

Having been a holder of Premium Bonds for several years, I was very interested to see this alternative version offered by the Family Building Society. The odds of winning are better than HS&I Bonds, although the "jackpot" is less and you have to buy in minimum quantities of ten thousand pounds. The process of buying was simple, secure and straight forward. No wins yet, but I am playing a waiting game before I finally make my mind up about this product. Reviewed on: 6th November 2018

Reply from Family Building Society Hi Charlotte, thank you for taking the time to leave us a review and give us your feedback. We really appreciate it. Good luck with your Windfall Bond! Kind regards, Vicky Response date: 15th February 2019

Credits Delay

It takes nearly 24 hours for Fast Payment transfers from a nominated bank account to the designate Family Building Society account, which in present day and time, is unduly slow. Theoretically, a saver loses out on a day's interest. Reviewed on: 1st November 2018

Reply from Family Building Society Hi, thanks for your review and feedback. We are aware that sometimes you may not see the Faster Payment on your account until 24 hours after it has been sent, but please be assured that there is no loss of interest due to this. We are currently making improvements to speed up the time that the Faster Payment shows on your account. If you have any further questions, please call our Family Service Team on 03330 140144. Response date: 8th November 2018

Astonishingly Incompetent

Introduced a new online system so we had to re-register for it. After jumping through all the hoops required to register, waited for a verification code to be sent by snail mail. When it arrived, the code was invalid. Found an email that Google had decided was spam, which admitted that they had send incorrect codes. You really couldn't make it up. Such an amateurish outfit. Oh, and despite the base rate going up 0.25% they are only passing on 0.09%. Time to move on. Reviewed on: 15th September 2018

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