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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,220 reviews, last reviewed 29th Jan 2026
51% decrease in 5 star reviews
in the past 90 days
43% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Customer service help with a problem was polite frie... Customer service help with a problem was polite friendly and efficient Reviewed on: 29th January 2026
Carole 's avatar
Carole

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026
Reg's avatar
Reg
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1220)

Review of the Family Building Society, Savings:

ISA

5
I'm not a big saver but Family Building Society made it eay for me to set up and now with an on-line service. They don't bombard you with paperwork and offers just key one's that could afect your saving decisions Reviewed on: 27th January 2019
Steve's avatar
Steve
Reply from Family Building Society Hi Steve, thank you for taking the time to leave us a review and for giving us such positive feedback. We really appreciate it. Thanks, Vicky Response date: 15th February 2019
The Family Building Society Logo
Family Building Society

FBS-induced login problems..

4
After years of problem fee login, the May 25 change to online login procedures was very problematic - unclear instructions and unclear actions required and all efforts leading repeatedly to "account blocked - call this number" . That number proved to be a matter of infinite waiting - despite messages of "you are first in the queue" and finally in frustration I wrote to the FBS to complain. That finally resulted in a call from Lisa Adams, who was helpful, patient, friendly and positive, solving the problem and restoring my faith in the FBS. Thanks, Lisa! Reviewed on: 25th September 2025
Timothy C's avatar
Timothy C
Reply from Family Building Society Thank you for your feedback regarding our service. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. If there's anything else you need further assistance with, please don't hesitate to let us know. Kind regards Family Building Society Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

hopefully no problems in the future

4
unable to log in to the online service ,the problem arose when needing a "one time" number to ensure security .with a time delay to my mobile the number was in valid and when i opted to have the number sent to my landline the number was dictated at such a speed i was unable to take note of it .having to contact the office for help rendered the account far from on line !!! thankfully Lisa was able to help me today ,she rang me for which i was most grateful ,since reaching them by phone was proving impossible . Reviewed on: 24th September 2025
Chris P's avatar
Chris P
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025
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Family Building Society

Excellent service and my problem was solved promptly...

5
Excellent service and my problem was solved promptly by a phone back which explained everything I had to do while still on the call and so my problem was solved instantly Reviewed on: 23rd September 2025
Michael Doak's avatar
Michael Doak
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Excellent customer service

5
Great customer service - friendly, efficient Reviewed on: 23rd September 2025
CAM's avatar
CAM
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

Great service

5
Lisa was great Lisa was fab, lovely customer service Reviewed on: 23rd September 2025
Mev's avatar
Mev
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025
The Family Building Society Logo
Family Building Society

Withdrawal Issue

4
Lisa was able to resolve my issue quickly and efficiently. Reviewed on: 22nd September 2025
Mark's avatar
Mark
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025
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Family Building Society

Excellent customer service

5
Excellent customer service on the phone or by email. As Always. Reviewed on: 22nd September 2025
Neville's avatar
Neville
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025
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Family Building Society

Telephone support was very good - once I got throug...

4
Telephone support was very good - once I got through but the wait to get through was too long Reviewed on: 22nd September 2025
Michael J's avatar
Michael J
Reply from Family Building Society Thank you for your positive feedback regarding our service. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. Response date: 28th October 2025
The Family Building Society Logo
Family Building Society

Nicole Philcox was very helpful today pleasant and p...

5
Nicole Philcox was very helpful today pleasant and patient Reviewed on: 19th September 2025
Kenneth Tromans's avatar
Kenneth Tromans

Happy customer

5
Long wait on phone but quick and efficient help once talking to Lisa Reviewed on: 18th September 2025
Melinda C's avatar
Melinda C

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