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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,218 reviews, last reviewed 27th Jan 2026
53% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Good products. Good products especially prize draw savings which still pay a fair rate of interest. Reviewed on: 27th January 2026
Shirley Davies 's avatar
Shirley Davies

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026
Reg's avatar
Reg
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1218)

Review of the Family Building Society, Savings:

Good interest while it lasts, and good customer service

4
I've been with Family BS for a few years. They are one of several banks/building societies who regularly offer competitive interest rates. Sadly, as with all banks, you have to keep an eye for interest rates later being lowered. Particularly disappointing that the windfall bond has recently become a lot less attractive. Customer service is good - It's refreshing to get through reasonably quickly by phone and for me it's a big help to get a customer services agent with a British accent as I really struggle with accents. However the customer service line would ideally be open for longer as sometimes you need help outside of office hours. Reviewed on: 17th April 2025
Polly W's avatar
Polly W
Reply from Family Building Society Thank you for taking the time to leave us this review, we're pleased to hear your positive experience with us! Response date: 1st May 2025
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Family Building Society

Excellent service and my problem was solved promptly...

5
Excellent service and my problem was solved promptly by a phone back which explained everything I had to do while still on the call and so my problem was solved instantly Reviewed on: 23rd September 2025
Michael Doak's avatar
Michael Doak
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 23rd October 2025
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Family Building Society

Excellent customer service

5
Great customer service - friendly, efficient Reviewed on: 23rd September 2025
CAM's avatar
CAM
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

Great service

5
Lisa was great Lisa was fab, lovely customer service Reviewed on: 23rd September 2025
Mev's avatar
Mev
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 23rd October 2025
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Family Building Society

Withdrawal Issue

4
Lisa was able to resolve my issue quickly and efficiently. Reviewed on: 22nd September 2025
Mark's avatar
Mark
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 29th October 2025
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Family Building Society

Excellent customer service

5
Excellent customer service on the phone or by email. As Always. Reviewed on: 22nd September 2025
Neville's avatar
Neville
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 28th October 2025
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Family Building Society

Telephone support was very good - once I got throug...

4
Telephone support was very good - once I got through but the wait to get through was too long Reviewed on: 22nd September 2025
Michael J's avatar
Michael J
Reply from Family Building Society Thank you for your positive feedback regarding our service. Your feedback has been passed on to the relevant team to support ongoing improvements to our services. Response date: 28th October 2025
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Family Building Society

Nicole Philcox was very helpful today pleasant and p...

5
Nicole Philcox was very helpful today pleasant and patient Reviewed on: 19th September 2025
Kenneth Tromans's avatar
Kenneth Tromans

Happy customer

5
Long wait on phone but quick and efficient help once talking to Lisa Reviewed on: 18th September 2025
Melinda C's avatar
Melinda C

I had a problem gaining access to my on line accoun...

5
I had a problem gaining access to my on line account with family building society,I contacted the f b s and spoke to one your colleagues who was very helpful and suggested change of access to memorable word instead of using the phone Reviewed on: 18th September 2025
CLARENCE ARTHUR GOLDING's avatar
CLARENCE ARTHUR GOLDING
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

Great customer service!

5
Great customer service! Short wait time. Professional and friendly staff. Reviewed on: 17th September 2025
Lenka S's avatar
Lenka S
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 23rd October 2025
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Family Building Society

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