Write a review

Family Building Society: Savings reviews

Name: Savings
Rating: 4.48 (807 reviews)

View other Family Building Society products

4.56

Based on 807 reviews, last reviewed 27th May 2025

303% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

74%

13%

Latest highest rating:

5

Excellent building society. I visited the branch today and as always had great service. On this occasion i was helped by Alexis Osborne. I have had an account with this society f... Read more Reviewed on: 27th May 2025

Latest lowest rating:

1

Received an email advising I'd been sent a message s... Received an email advising I'd been sent a message so should log into my a/c as I'm trying to set up a new joint savings a/c with my husband. I enter... Read more Reviewed on: 27th May 2025

Read all reviews See your review

About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (807)

Review of the Family Building Society, Savings:

Locked out of my account and had amazing service fro...

Locked out of my account and had amazing service from Steph McGrath helping me set up on the new online system. Very patient and understanding. Fabulous customer service. Reviewed on: 20th May 2025

Polite and Knowledgeable response to my telephone en...

Polite and Knowledgeable response to my telephone enquiry. The products provide are appropriate for my requirements Reviewed on: 21st May 2025

Polite and helpful service

Ellissa was extremely polite and helpful, and I had great pleasure in talking to her. We had a few laughs along the way too, which always helps! A real credit to FBS. Reviewed on: 21st May 2025

Ellissa Agodi was very helpful.

Ellissa Agodi was very helpful... understood my problem, dealt with it quickly and efficiently. Problem solved with no fuss and good humour. Reviewed on: 21st May 2025

very helpful and sorted my problem with your IT

very helpful and sorted my problem with your IT Reviewed on: 21st May 2025

After endless chasing chasing and chasing finally go...

After endless chasing chasing and chasing finally got some action out of them Reviewed on: 20th May 2025

Catherine Croucher helped me this morning reactivate...

Catherine Croucher helped me this morning reactivate my on-line account.She was extremely helpful and patient, talking me through each step of the process and offering reassurance when I became somewhat confused during some parts. Her manner was superb Reviewed on: 20th May 2025

Easy to use telephone service.

Easy to use telephone service. Guy Williams was extremely polite and helpful. Reviewed on: 20th May 2025

Very helpful efficient new her job

Very helpful efficient new her job Reviewed on: 20th May 2025

Extremely negative.

Extremely negative. Appalling service. Reviewed on: 19th May 2025

Customer Service

Very impressed with Catherine - extremely patient and informative. Being of the older generation it really does help Reviewed on: 19th May 2025

Do you have a different Family Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Skipton Building Society 4.48 from 100 reviews
Savings
from London Capital Credit Union 4.79 from 181 reviews
Savings
from Allied Irish Bank - AIB 5.00 from 1 reviews

There's still more to see!

Family Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub