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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1226 reviews)

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4.55

Based on 1,226 reviews, last reviewed 5th Feb 2026

47% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

It's great to be able to call and speak to a person,... It's great to be able to call and speak to a person, not a bot. Staff are always polite, professional but friendly, and very well informed about the p... Read more Reviewed on: 5th February 2026

Latest lowest rating:

1

I am finding it impossible to follow instructions af... I am finding it impossible to follow instructions after re registration. They are just not clear or precise so find myself locked out of my account. I... Read more Reviewed on: 4th February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1226)

Review of the Family Building Society, Savings:

Locked out of my account and had amazing service fro...

Locked out of my account and had amazing service from Steph McGrath helping me set up on the new online system. Very patient and understanding. Fabulous customer service. Reviewed on: 20th May 2025

RESET OF SECURITY

Adviser was knowledgeable and helpful . Reviewed on: 15th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 20th January 2026

logging in.

Had a problem logging in but Lisa talked me through ererything. Reviewed on: 14th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 20th January 2026

Wonderful service.

A very helpful and pleasant response from call handler. Reviewed on: 13th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 14th January 2026

Excellent Building Society

Customer service and product were both excellent Reviewed on: 13th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 14th January 2026

Difficuly logging in

I called today as I was having difficulty logging in. The customer services adviser was very patient and helpful. She walked me through the process and I actually had to re-register as the system had updated since I last logged in and my password needed changing. Thank you for making it easy. Just need to wait for verification code through the post and will be sorted Reviewed on: 12th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 14th January 2026

Online Help

Tracy talked me through the new signing in online system as I could not access my account. The verification code sent in the post did not work & I wanted to add money to my account. Reviewed on: 12th January 2026

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Tracy! Response date: 14th January 2026

Excellent.

Excellent. All q's answered efficiently and courteously Reviewed on: 12th January 2026

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 14th January 2026

I value that l can invest with confidence.

I am retired and value the fact that l can invest with this BS. I need to be, and to feel, secure to invest as l have no experience in this field. Reviewed on: 10th January 2026

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback. Response date: 14th January 2026

Savings 12 month review

Been with this company over 12 months they offer competitive savings rates I’ve had to contact them twice due to locking myself out of my account and they have been excellent at getting me sorted quickly and very knowledgeable staff thank you Reviewed on: 7th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 14th January 2026

Easy to use online and if any problems help is only...

Easy to use online and if any problems help is only a phonecall away giving prompy and polite service Reviewed on: 6th January 2026

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 7th January 2026

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Family Building Society: Savings reviews

47% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Family Building Society Savings reviews (1226)

Locked out of my account and had amazing service fro...

RESET OF SECURITY

logging in.

Wonderful service.

Excellent Building Society

Difficuly logging in

Online Help

Excellent.

I value that l can invest with confidence.

Savings 12 month review

Easy to use online and if any problems help is only...

Do you have a different Family Building Society product?

Want to see more from Family Building Society?

Insurance

Mortgages

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