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Family Building Society: Savings reviews

Name: Savings
Rating: 4.51 (1208 reviews)

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4.55

Based on 1,208 reviews, last reviewed 16th Jan 2026

60% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

76%

12%

Latest highest rating:

5

RESET OF SECURITY Adviser was knowledgeable and helpful . Reviewed on: 15th January 2026

Latest lowest rating:

1

JUST APPALLING CUSTOMER SERVICE The Family Building Society are without doubt the WORST building society I have the misfortune to deal with.Second major compliant in under a year.JUS... Read more Reviewed on: 16th January 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1208)

Review of the Family Building Society, Savings:

I purchased the Windfall Bond from Family Building Society ...

I purchased the Windfall Bond from Family Building Society as I liked the chance of winning a cash prize. However, what I didn’t realise was that each month, blank tickets are entered into the draw, meaning that if a blank ticket is picked, no member wins a prize. I spoke to a staff member and was told that this happens quite often, which shocked me. I question whether this is a fair approach. I was so shocked that I decided to purchase a £10,000 Premium Bond instead. Another issue that frustrates me is that Family Building Society sends out a customer questionnaire each year asking for feedback. Each time, I make it clear that I dislike being called 'Mr' and prefer to be addressed by my first name. Despite this, they continue to use a title when communicating with me. I don’t think it should be difficult for staff to ask customers how they wish to be addressed. Additionally, I recently received a letter stating that they will now be paying interest at a rate lower than the Bank of England’s 4.75%. On my questionnaire, I stated that their interest rates were disappointing and suggested they introduce 10% bonds to set an example. I believe they could do more for savers. In my opinion, Family Building Society does not prioritise its savers and seems more focused on lending. I would not recommend opening an account with them, as I feel they could do much better for their customers. Reviewed on: 8th February 2025

Reply from Family Building Society Dear Richard, We're sorry to hear of your concerns regarding the Windfall Bond. In terms of the blank tickets, as of 1 October 2024 the prize structure was changed and there are no blank tickets entered into the prize draw. This change in prize structure also significantly increased the number of prizes available each month. This was communicated to all Windfall Bond holders. In terms of the interest rate set on the account, our interest rates are set on a combination of factors, only one of which is the Bank of England Bank Rate. We have to balance the competing interests of our savers and our borrowers, and with mortgage interest rates decreasing there was a need to adjust the returns paid to savers. Our aim is that we continue to offer value for money and competitive rates, along with excellent customer service. Kind regards, Family Building Society Response date: 21st February 2025

Really helpful lady i spoke with on phone, so clear...

Really helpful lady i spoke with on phone, so clear so conscise! Reviewed on: 18th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

First Class Provider

Always know where I stand and communications are to the point Reviewed on: 18th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025

Staff in the Epsom branch were lovely, they gave gre...

Staff in the Epsom branch were lovely, they gave great guidance in an easy to understand way. When it came to opening my account they made every step of the process seamless walking me through every aspect in detail. Would highly recommend to anyone. Reviewed on: 17th December 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with the staff in our Epsom Branch! Response date: 31st December 2025

Excellent service 5 out of 5

Lisa was excellent - everything explained clearly and all matters dealy with very professionally Reviewed on: 16th December 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 31st December 2025

Difficult to find the branch .

Difficult to find the branch at Ashley centre. You might add more detail about where it is on the website. And when arriving to set up the account it would be very useful if the assistant could say his long the settings up is going to take. Reviewed on: 15th December 2025

Reply from Family Building Society Thank you for leaving us this review. We have noted your feedback and will look to make improvements in this regard. Response date: 31st December 2025

Excellent phone call experience

I called and spoke to Messiah Black. I explained that I could not access my online account. She was very helpful and knowledgeable. She walked me through re-registering for the account. Her instructions were clear and she was very patient. I also gave her instructions for a maturing account. Reviewed on: 9th December 2025

Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback of the service you received from Messiah! Response date: 17th December 2025

An excellent response to my issue

My call was picked up really quickly. I rang because I was locked out of my account. The chap I spoke too was very friendly and reassuring, and they helped me get back in. I was impressed with their patience, and because they stayed on the phone to lead me through the process. Reviewed on: 8th December 2025

Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 11th December 2025

Closing my account - much easier than registering.

I decided to withdraw money and then close my account because thefunds were needed for property expenditure. Easily achieved online. Reviewed on: 6th December 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th December 2025

Savings interest tax issue.

I got my question answered and clearly explained. Reviewed on: 5th December 2025

Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 11th December 2025

Great service

Had a problem accessing online ain't and Lisa was exceptionally helpful in getting us back online, very patient and supportive. Reviewed on: 4th December 2025

Reply from Family Building Society Thank you for taking the time to leave us this review. It's great to hear of your positive experience with Lisa! Response date: 11th December 2025

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