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Family Building Society: Savings reviews

View other Family Building Society products
4.55
Based on 1,214 reviews, last reviewed 22nd Jan 2026
56% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
77%
See only 4 star reviews
11%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
6%

Latest highest rating:

5

Innovative products to appeal to a selection of savers. Innovative products to appeal to a selection of savers. Competitive rates with options including a prize draw on one account. Reviewed on: 22nd January 2026
Peter 's avatar
Peter

Latest lowest rating:

1

Poor Login Experience Logging into my account is a nightmare. Excessive and pretty poor security features Reviewed on: 20th January 2026
Reg's avatar
Reg
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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1214)

Review of the Family Building Society, Savings:

Helpful staff who took the time to listen explain an...

5
Helpful staff who took the time to listen explain and answer questions Reviewed on: 8th May 2025
Peter Worrall 's avatar
Peter Worrall

High rate of return for my savings

5
Family Buidling Society have consistently offered a high rate of return for my savings, both for variable interest rate accounts and fixed rate. Reviewed on: 19th December 2025
Andy T's avatar
Andy T
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st December 2025
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Family Building Society

I needed some info of my account and got the answers...

4
I needed some info of my account and got the answers immediately. Reviewed on: 19th December 2025
Paris 's avatar
Paris
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st December 2025
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Family Building Society

I was dealt with by a very sociable lady who dealt w...

5
I was dealt with by a very sociable lady who dealt with my request very amicably Reviewed on: 19th December 2025
john Robinson's avatar
john Robinson
Reply from Family Building Society Thanks for your positive feedback regarding our service! Response date: 31st December 2025
The Family Building Society Logo
Family Building Society

Friendly and efficient banking

5
Mainly do my banking by post and phone and have had good communication and service and speedy response finding your agent’s friendly and informative Reviewed on: 19th December 2025
Peter H's avatar
Peter H
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

Highly recommended

5
Easy to use online services. Great customer support, very easy to use website. Reviewed on: 19th December 2025
Izzy T's avatar
Izzy T
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

Family Building Society offers a good range of produ...

5
Family Building Society offers a good range of products and are friendly and easy to use. Reviewed on: 19th December 2025
PS's avatar
PS
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

Really helpful lady i spoke with on phone, so clear...

5
Really helpful lady i spoke with on phone, so clear so conscise! Reviewed on: 18th December 2025
Daniel O's avatar
Daniel O
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

First Class Provider

5
Always know where I stand and communications are to the point Reviewed on: 18th December 2025
John A's avatar
John A
Reply from Family Building Society Thanks for your review. We're glad to hear you were happy with our service! Response date: 31st December 2025
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Family Building Society

Staff in the Epsom branch were lovely, they gave gre...

5
Staff in the Epsom branch were lovely, they gave great guidance in an easy to understand way. When it came to opening my account they made every step of the process seamless walking me through every aspect in detail. Would highly recommend to anyone. Reviewed on: 17th December 2025
jsprww's avatar
jsprww
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with the staff in our Epsom Branch! Response date: 31st December 2025
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Family Building Society

Excellent service 5 out of 5

5
Lisa was excellent - everything explained clearly and all matters dealy with very professionally Reviewed on: 16th December 2025
David's avatar
David
Reply from Family Building Society Thank you for leaving us this review, it's great to hear of your positive feedback, specifically with Lisa! Response date: 31st December 2025
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Family Building Society

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