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Family Building Society: Savings reviews

Name: Savings
Rating: 4.54 (1246 reviews)

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4.54

Based on 1,246 reviews, last reviewed 2nd Mar 2026

21% decrease in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

77%

11%

Latest highest rating:

5

Great customer service Very efficient and friendly service Reviewed on: 2nd March 2026

Latest lowest rating:

1

This is the worst online bank I have ever used. This is the worst online bank I have ever used. In almost a year, I have only been able to log in successfully once. Next time I go in I need to rereg... Read more Reviewed on: 23rd February 2026

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About this product

The Family Building Society savings reviews can help you to find out more about life at the Family Building Society. How easy is it to contact the Family Building Society? And how friendly are they? Our Family Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Family Building Society Savings reviews (1246)

Review of the Family Building Society, Savings:

Reasonably quick to answer phone, Lisa set me on the...

Reasonably quick to answer phone, Lisa set me on the path to finishing registration. Glad you have introduced 2 factor authentication. Reviewed on: 22nd May 2025

customer service..

after long wait to speak to advisor the change to accounts was well handled & full transfer made to cash ISA. suggest more staff are put on phone lines to answer calls . a lot of matters cannot easily be dealt with online Reviewed on: 19th May 2025

Donnika Help

Donnika was excellent and very helpful Reviewed on: 19th May 2025

Steph was very helpful and knew exactly how to resol...

Steph was very helpful and knew exactly how to resolve an issue Reviewed on: 19th May 2025

Gill Collard provided excellent customer service

Gill Collard provided excellent customer service supporting me all through opening a savings account. Reviewed on: 17th May 2025

I was very happy with the help from the customer ser...

I was very happy with the help from the customer services rep. Always think it's a bit ridiculous to recommend a bank or savings account. I recommend it if it has a high interest rate, not if it hasn't. Reviewed on: 16th May 2025

Excellent service

Following a change to your systems I needed help to migrate my details and the CSA I spoke to was very helpful and patient - overall excellent service Reviewed on: 16th May 2025

Catherine who helped resolve my problems with lookin...

Catherine who helped resolve my problems with looking was very polite,patient and helpful and was able to sort out the issues I was struggling with Reviewed on: 16th May 2025

Call to query logging into new system.

Call to query logging into new system. Resolved efficiently and good customer service Reviewed on: 15th May 2025

Lisa was a very helpful and knowledgeable assistant

Lisa was a very helpful and knowledgeable assistant Reviewed on: 15th May 2025

Very People Friendly Building Society

I needed to contact Family Building Society with some important questions I had to do with my account. They were easy to contact and Aimee Kennedy was extremely helpful, patient and clear. to speak with on the phone. Reviewed on: 15th May 2025

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